Tuesday 15 December 2009

Consumer Hotline for Namibia

The NCPG is negotiating to establish a Consumer Hotline for Namibia. Consumers will be able to register their complaints telephonically and their complaint will be dealt with and hopefully, solved.

A monthly newsletter will be sent to all members to inform them of the monthly issues and the percentage of issues that have been resolved.

Remember you can also send a complaint to miltonlouw@gmail.com or fillout the NCPG complaint form at http://milton-louw.blogspot.com/2009/11/namibia-consumer-protection-group.html

Legal Insurance in Namibia

The cost of taking legal action can be prohibitive. Could you afford to claim compensation if you were injured in an accident, unfairly dismissed from work or had a dispute with a business?


A friend of mine has had legal insurance for the past three years and believed he was covered. About a month ago, he was accussed of being involved in a theft syndicate at his work. He immediately called his legal insurance company, but was informed they do not cover criminal cases.

He was taken for a polygraph test (is that legal in Namibia), and informed that he had failed the test. This led to him leaving the job that morning to go speak to his legal insurer.

Yeah right. They do not cover the expenses for a labour case either.

WHAT is it with insurance companies that do not want to pay claims? If you complain at NAMFISA they do very little to help.

If I am going to buy legal insurance I expect:
Bail Assistance
• Bail negotiations and applications on members’ behalf
• Depositing of the bail amount/issuing of bail guarantee on behalf of arrested member

Civil Law
• Bank and insurance matters
• Blacklisting
• Building and construction matters
• Contractual disputes
• Debt collection
• Letters of demand
• Litigation
• Personal injury claims, etc

Criminal Law
• Fraud, theft, robbery or assault
• Arrests
• Bail applications
• Consumer issues
• Driving under the influence
• Reckless driving
• Search warrants, etc.

Family Law
• Ante-nuptial contracts
• Custody disputes
• Divorces
• Family violence matters
• Interdicts
• Maintenance disputes, etc.

Labour Law
• Dismissals
• Disciplinary proceedings
• Pension payout disputes
• Restraint of trade agreements
• Retrenchments
• Unpaid wages
• Working condition

Surely this is not too much to ask?

Friday 11 December 2009

Namibia Consumer Hotline

The NCPG is negotiating to establish a Consumer Hotline for Namibia. Consumers will be able to register their complaints telephonically and their complaint will be dealt with and hopefully, solved.

A monthly newsletter will be sent to all members to inform them of the monthly issues and the percentage of issues that have been resolved.

Remember you can also send a complaint to miltonlouw@gmail.com or fillout the NCPG Complaint Form (<-----click here)

Wednesday 9 December 2009

Increasing employment - a government dilemma

The role of the Government in the developed world is to balance the creation of jobs against the expectations of the employees. The private sector is encouraged through various means to invest and create employment opportunities.

However, the labour force, through its Unions, have become so powerful, they often influence decision-making that is detrimental to job creation. Bluntly put, an investor puts their money where they get the best return. If labour costs are too high, they go elsewhere.

The Namibian Government has used a relaxation of the existing labour laws in its efforts to promote investment. The EPZ Act for example outlaws certain employee actions.

This has not worked.

Rather the government should work to streamline the hiring and firing processes across the board to allow flexibility for investors. It should rather provide incentives to employers who train and develop their existing workforce. For example, the Government could suggest a 1% of turnover be spent of computer literacy of all levels of employees over a three period. Those employers, who can document through proof of International Computer Drivers Licences, will receive a tax rebate of 5% for the five years thereafter.

Too much attention is put on preventive measure in our present labour laws. We should work together to create reactive measures which will encourage better cooperation throughout the work environment.

Tuesday 8 December 2009

Is a serious third party needed in Namibian politics?

This question came up recently in a discussion that was proposing a "Workers Party" for Namibia after the last election.

I had to think about it for a while, especailly as I am a SWAPO member.

But then inspiration struck, if we want to tackle a political problem, why not look at how this has been done by consumer activitists (such as Ralp Nader in the USA). The most common denominator for people is their consumer experience in a society. Nader considered launching a third party around issues of citizen empowerment and consumer rights. He suggested a serious third party could address needs such as campaign-finance reform, worker and whistle-blower rights, government-sanctioned watchdog groups to oversee banks and insurance agencies, ...

I suggest that should a "third-party" emerge it would only be viable if it had a coherent political platform.

What should this platform be based on?
Four things, namely the social movements, the peace movement, the civil rights movement, the environmental movement, and the labour movement. (Often referred to as the "green movement".)

This would be a political platform I could follow!

Tuesday 24 November 2009

Cultural Differences in Namibia

We have thrown the baby out with the bathwater. This is the only explanation of the total lack of information based on cultural affiliations in our census in Namibia. Unfortunately, this attitude of “let’s pretend it is not there” does not make it so.

Even in South Africa, where the Apartheid system was the most formalised, they have recognised the need to keep the information and knowledge of all cultural groups as part of the “rainbow nation”. Discrimination because of race colour or culture is a thing of the past and is replaced by recognition and acceptance of our differences.

We have also outlawed discrimination on the basis of gender, yet still need this categorisation to measure the needed changes that must take place in our country for gender equality. In the same way it is important to note that when a previously marginalised group, such as the San people, have qualified teachers from within their own tribe and culture (Republikein – 14 April 2009).

The lack of recognition of certain groups can have detrimental affects on our country. Look at what has happened to some of our pre-Independence orphans who returned from East Germany. More recently we have seen the SWAPO veterans and orphans also wishing to be recognised as a distinct group with specific needs. In the near future we will see a new group forming of AIDS orphans who have grown up differently with specific disadvantages that need to be addressed to allow them to fully pluck the fruits of our freedom. What culture shall all these groups inherit?

There is a national culture Namibia. Thus we can refer to our language as Namlish with its peculiarities and pronunciations. We are known by our friends and foes on the sport fields as the Brave warriors and the Biltongboere.

In business we refer to the marketing process. It starts with an analysis of the present and then moves to develop a strategy. In marketing it is recognised that to provide the best product for the customer you need to segment the market. Tools such as the Living Standards Measurement are used to focus our marketing efforts. A typical LSM would include age, gender, race or cultural group and income. (Living Standards Measurement Study (LSMS) household surveys have become an important tool in measuring and understanding poverty in developing countries.)

The people of Namibia are the customer. To serve our people better we must recognise our difference not only in gender or language but also in race. The census in Namibia must measure the race and culture embraced by each resident in future.

The tertiary education institutes in Namibia must then participate in research focussing on cultural, racial, gender, urban-rural economic and livelihood inequalities in Namibia. This ongoing research must continue to ask what the relationship is between the growth and spatial distribution of the public and private economic sectors. It must also encompass the formal and informal economy, the nature of poverty, the characteristics of poor areas, and socio-economic empowerment.

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Tuesday 17 November 2009

Charter of Namibian Consumer Rights

Proposed Charter of Namibian Consumer Rights
1. The right to basic goods and services which guarantee survival.
2. The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
3. The right to be protected against dishonest or misleading advertising or labelling.
4. The right to choose products and services at competitive prices with an assurance of satisfactory quality.
5. The right to express consumer interests in the making and execution of government policy.
6. The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
7. The right to acquire the knowledge and skills necessary to be an informed consumer.
8. The right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.

Monday 16 November 2009

Induction Training for Parliamentarians

As part fo the run-up to our national elections, we have to consider the induction training that parliamentarians should be getting.

As a nation we must understand and respect the institutions which propose debate and make our laws. Too many times I have heard people say “these politicians – they are only in it for what they can get”. The Parliament has as its duty the education of the citizens in how we can make use of them to improve our daily lives. Essentially, I would like to see private citizens being able to propose laws to their representatives and have these submitted in Parliament. Unfortunately most of us accept that our laws are submitted by bureaucrats (government employees) working under the orders of the Minster involved. Thus in fact not separating the executive from the legislature, but rather having the parliament become a rubber stamp for decisions made by the ruling party and its ministers.

We also have to recognise that being a Member of Parliament is a way for an individual to contribute his or her experience for the improvement of our country, rather than a career path. In recent times we have seen young people become members of parliament only to be caught up in acts which bring disrepute to the institution. This can only be corrected if members of parliament have reached a certain amount of material independence to allow them to vote for what they think is right, and not what will ensure their present income.

I propose the Parliament Administration create a school for potential parliamentarians. This can be done during the recess periods and will allow interested persons to gain first-hand experience on what would be expected from them if they enter the Parliament.

Friday 13 November 2009

Consumer Protection in Namibia

Whenever we hear about consumer rights, we must look closely, because there is sure to be a “consumer activist” in the area. What is this activist doing and what is their goal?

According to definition, consumer activism is undertaken on behalf of consumers to assert consumer rights. Goals can include making products or services that are directed at consumers safer, of better quality as well as making them more readily available. The ideal goal is to push consumers to question the morality of a purchased product's origins.

Consumer activist tactics can include boycotts, petitioning the government, media activism, and organising interest groups

The most common tactic is to have protest marches in order to gain political influence (make the politicians listen). By gaining this influence, the group gains new political opportunities as well as access to resources such as donor money, to use for their benefit. This in turns allows for funding of further activities to protest and get the message heard.

One of the most important decisions by a consumer protection group must be the identification of a visible, clear, and despicable target that will allow for unification and mobilisation of consumers.

In Namibia, there are many businesses (and their products) that make consumers angry. In an informal survey, they most common culprits are banks, insurance companies and government. As for products, the most often cited is the lack of control on freshness of products, be they fruit and vegetables, milk or bread.

The most vexing question must remain however, what power do consumers have. It is easy to advocate not “banking for a day”, or not buying from a certain retailer, but this would need concerted effort from all consumers, not just the activists.

Consumers need to stand up for their rights. Government has to enact legislation to protect consumers, AND punish businesses that do not comply.

The Namibia Consumer Protection Group is holding a protest march on 15 March 2010 to push for recognition of this day as Consumer Rights Day.

You can join the Namibia Consumer Protection Group on Namibia Consumer Protection Group or at NCPG on Facebook.

Wednesday 4 November 2009

Shortest job I ever had

I just probably had the shortest job in my life. A few weeks back I had been offered the job of Head: Corporate Sales at Legalshield Namibia and I thought it would be great opportunity to get back in the Corporate world – rather than working for myself ;-).

Anyway, was supposed to start on Nov2 and went there with high expectations. Unfortunately, they have believed someone else’s version of events of what happened at the ICT Alliance (If you remember – this was the organisation that could not pay me a salary for a part-time job but still wanted to have a disciplinary hearing after I had resigned at IIT.)

So, twenty minutes later – I walked out and like always, thanked God for guiding my life.

Funnily enough, one of my best friends for over 30 years had warned me about the job. He was arrested at his company on Wednesday and had wanted a lawyer. Even though he had paid-up membership of over three years, they refused him the services of a lawyer.

So all’s well that ends well. I am back on my own and running NamBizDotCom – AND it feels good.

Thought for the week:
“You can discover what your enemy fears most by observing the means he uses to frighten you.”

Saturday 17 October 2009

Sun is shining, weather is hot

Wow.

My life is on the up and up. Since starting my book in January, I have often wondered the cost of this to me. I lost my place to stay (landlords renting out to corporates), furniture was taken (sheriff of the court), daughter moved out (arguing about curfew), etc. etc.

Got a lucky break and started working for GijimaAst as the training manager for Microsoft training. This was fun and I have enjoyed every minute of it!

The good part was: Trustco has hired me to be the Corporates Manager for Legalshield from the 1st November 2009. Not only is the money good, the job is a challenge.

What more can I ask for?

God's making space in my hands

A life lesson I remember from a teacher was about “asking God for something”. I had a successful career, happy family and most everything money could buy. During this time I prayed to God to help me establish my own business. But, instead of God answering my prayers, I found myself losing some of the wonderful things I had. One of my mentors saw how dejected I was and asked, “what’s the matter?” Upon hearing my story, he replied, “Oh, Milton. God is just making space in your hands for the next present. Your hands were just too full!”

So whenever I face adversity and see my possessions becoming less, I know it is God making more space for that big gift he has prepared for me!

Monday 12 October 2009

Inspiring children to read

Oh, the Places You'll Go!
I'm sorry to say so
But, sadly it's true
That bang-ups and hang-ups
Can happen to you.
Let’s be sure when we step.
Step with care and great tact
And remember that Life’s a great balancing act.

The above poem comes from Dr Seuss and I read it for the first time when I was around 13 years old. It is with surprise that when I look back at many of the things I believe in, and that drove me to become what I am, come from the reading material I had available.

I must therefore, do more to ensure that those children who come after me, have the same (if not more) access to reading material.

Wednesday 7 October 2009

Understanding Microsoft Certifications

In today’s world you need to continuously upgrade your skills and be able to provide proof of your expertise and skills. This is very clear in Namibia and can be seen by the number of tertiary training schools teaching business and technical skills.

Once you have undergone the training, it is important to ensure that you are certified as well. In technology this means getting international certification, probably through Prometrix or similar examination board. These certifications provide the recognition you need to excel in your career and provides employers with validation of your skills.

If you would like to understand the language IT people use to define their qualifications, read on about the Microsoft certifications below.

Microsoft Certified Application Specialist (MCAS)
The Microsoft Certified Application Specialist (MCAS) credential validates skills in using the 2007 Microsoft Office system and the Windows Vista operating system, meeting the demand for the most up-to-date skills on the latest Microsoft technologies. Candidates who successfully complete the program by passing a certification exam show that they can meet globally recognized performance standards.

To earn the Microsoft Office 2007 Master certification, you must pass the following MCAS exams:
• MCAS: Microsoft Office Word 2007
• MCAS: Microsoft Office Excel 2007
• MCAS: Microsoft Office PowerPoint 2007
• MCAS: Microsoft Office Outlook 2007

Microsoft Certified Technology Specialist (MCTS)
The Technology series is designed for IT professionals and developers who want to demonstrate their skills and in-depth knowledge on a specific Microsoft technology. The Technology Series Certifications typically consist of one, two, or three exams, and are focused on a key Microsoft software or technology. They do not include job role skills, and are retired when mainstream product support for the related technology expires.

Microsoft Certified IT Professional and Certified Professional Developer (MCITP and MCPD)
The Professional series is designed for the experienced IT professional and validates a comprehensive set of technology skills necessary to be successful in a particular job role. It’s for the individual who wants to validate his or her skills beyond technology prowess, and includes design, planning, deployment, and operations management. By validating a more comprehensive set of skills, these credentials give candidates and their hiring managers a reliable indicator of on-the-job performance.

The two Professional series credentials—Microsoft Certified IT Professional (MCITP) and Microsoft Certified Professional Developer (MCPD)—typically consist of one, two, or three exams and require one or more prerequisites from the Technology series as well as periodic re-certification.

Microsoft Certified Master Series
Master Series Certifications identify individuals with the deepest technical skills on a particular Microsoft technology. The program recognizes experienced IT professionals who can successfully design and implement solutions that meet the most complex business requirements. The strength of the program is advanced, experience-based training and testing on Microsoft technologies that goes beyond any product training offered outside of Microsoft today. The Master Series Certifications have prerequisite exams from the Technology Series and Professional Series and require the candidate to attend and complete all training. A final qualification lab exam focuses on a single technology platform.

Microsoft Certified Architect (MCA)
The Microsoft Certified Architect program makes it easy for companies to identify experienced IT architects who have completed a rigorous peer review process and exhibit exemplary business IT skills and a proven ability to deliver business solutions. The MCA program identifies prestigious professionals that have a minimum of ten years of advanced IT industry experience and three or more years of experience as a practicing architect. They possess strong technical and managerial skills, and form an elite community. Unlike other industry certifications, this credential was built, and is granted by the architect community. The Architect Series Certifications have a rigorous and competitive entry process, require the candidate to work closely with a mentor who is a Microsoft Certified Architect, and culminate in an oral review in front of certified architects. Microsoft Certified Architects are required to periodically refresh their certification.



Certifications for Microsoft Dynamics
Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps drive business success. The Microsoft Dynamics Certification program identifies individuals who can help deliver comprehensive business management solutions. There are two Microsoft Dynamics Certification titles—Microsoft Certified Business Management Specialist and Microsoft Certified Business Management Professional.

Microsoft Dynamics Certifications typically have single exams for each Microsoft Dynamics or related business technology, along with other exams for other Microsoft technologies, such as SQL Server. The pre-determined set of required and elective exams for this set of certifications focuses on three specific knowledge areas for one Microsoft Dynamic product: applications, developer, and installation and configuration.

Tuesday 6 October 2009

History of the Namibian Coloureds

"History is the witness that testifies to the passing of time; it illumines reality, vitalizes memory, provides guidance in daily life and brings us tidings of antiquity." - Cicero (106 BC - 43 BC), Pro Publio Sestio

For the past three months I have once again been staying Khomasdal, in what was the old coloured area of Windhoek. It has been really fun meeting up with some of my old friends, especially when we take part in the coloured sport of drinking. ;-)

I am staying directly behind my Grandmother's house, which is now owned by my Uncle. Most of the people staying in the four blocks around my flat are the same people who have been staying there for the past 30 years or more. The area itself has changed very little, and the business districts are made up of primarily retailers, take-aways, night clubs, bottle-stores and shebeens.

As I walk down memory lane and remember my past loves and sins, I realised very little of the history of the people has been written.

So If not me, then who?

I will thus be writing a book on the history of the coloured families and their influence on Namibia. It includes historical data,photographs and most importantly the personalities in politics, business, religion, education, etc.


Feel free to contact me on miltonlouw@gmail.com or join Coloureds in Namibia if you wish to collaborate.

Thursday 24 September 2009

What is love?

"Love is a temporary madness. It erupts like an earthquake and then subsides. And when it subsides you have to make a decision. You have to work out whether your roots have become so entwined together that it is inconceivable that you should ever part. Because this is what love is. Love is not breathlessness, it is not excitement, it is not the promulgation of promises of eternal passion. That is just being "in love" which any of us can convince ourselves we are. Love itself is what is left over when being in love has burned away, and this is both an art and a fortunate accident. Your mother and I had it, we had roots that grew towards each other underground, and when all the pretty blossom had fallen from our branches we found that we were one tree and not two."
-St. Augustine

Thursday 10 September 2009

Create an Internet Action Group for Namibia

Did you know?
• The fifth biggest “country” in the world is Facebook. That’s right, a country that only exists on the Internet has over 200 million people sharing their thoughts, photographs, birthdays, love lives, interests and causes with one another. In the “Nation of Facebook” your every thought is shared with all your friends at once. They can indicate if they like it, or make a comment. In addition, you or a friend can “write on the wall” if you wish to send each other private messages. The photographs area allows you to upload any of your photos and share them instantly with those you know. The best feature is the ability to tag a friend, and everyone they know will be informed that a photo has been loaded.

• In the Twitter application an actor, Ashton Kutcher, beat the news company CNN to having a million users following their “twitting” (Twitter is a service that allows you to send and post SMS messages to a network of contacts.) Kutcher had challenged CNN to the Twitter race, saying he would donate 10,000 mosquito bed nets to charity for World Malaria Day in late April if he beat CNN, and 1,000 if he lost. CNN agreed to do the same. "It's a turning point in media. He's one person who uses a free media platform to reach a large audience. And that really hasn't been done before," Cherwenka said. "He didn't spend a penny on this. And that's kind of the point of any kind of social activity on the Web."

• Digital divide is shrinking through the use of mobile technologies, in countries such as South Africa, Nigeria and Namibia especially in mobile telephony. More than half of the Namibian population has a cellular phone.

• ICTs are technologies that enable us to receive, disseminate and share information and knowledge as well as to communicate – they are the foundation of the Information Society and Knowledge Economy. The Polytechnic of Namibia is a mirror site for most of the information libraries across the world and a key node for connecting Namibia to the information highway.

• Telecommunication is technically defined as the transportation of information from point A to B. Telecom has a fibre optic cable covering almost all of Namibia – a fully digital transmission network (6500 km of Fibre Routes).

What does all this mean for Namibia?
Our challenges are:
• Nationally – the imbalances in basic infrastructure, education, health and government services
• Globally – the technological advances far outpace our national development

“Poverty does not only refer to lack of income, but also includes:
• the deprivation of basic capabilities;
• the deprivation of information needed for meaningful participation in society
• and lack of access to:
• education
• healthcare
• natural resources
• employment
• land and credit
• political participation
• services
• infrastructure, etc.

Neither investment in ICTs or access alone is sufficient for development to occur, ICTs must also mediate the delivery of useful services and civic interaction that contribute to the economic and social well being of the community.”

Creating a better future, Today
Namibia can use the latest technology to the benefit of all its residents. The attitude to education which is presently geared to becoming an industrial country, must be changed to a system where knowing where the information is available is more important than having the information in your head. This means moving from our present agricultural society to a knowledge-base society within five years.

This leapfrogging into a knowledge-based society can be assisted by creating an ICT Action Group (IAG) reporting directly to the President. The IAG should consist of four staff members, of which two should be young people under the age of twenty-five. (The (male and female) staff member should each have software programming skills and should also participate in gaming leagues such as Starcraft. In addition, they should have a minimum competency in the number of words they can SMS per minute on their cellular phone.)

The objectives of the IAG:
• Advise the President and Cabinet on ICT.
• Ensure ICT capability of all members of the Cabinet and their staff.
• Create a Government Ministerial scorecard on Information and Communication Technologies. This includes a baseline survey of computer equipment and civil servant skills, as well as monitoring the information availability over government websites.
• Oversee the creation of a central register for Namibia.
• Ability to declare certain areas to be under-serviced and secure funds from the universal service fund to roll-out infrastructure
• Identify international trends such as Facebook and Chat with the view of encouraging local sites that are able to provide the same service. A social network site for people located in Namibia (in other words within a national local area network) is within the capability of the Polytechnic or UNAM. This will encourage innovation and access to information.
• Promote local content development to enhance the National Identity.
• Host free internet websites for any resident of Namibia.

The funding for the Internet Action Group will come directly from the Universal Fund that is contributed to by the telecommunications companies in Namibia.

Overview of SharePoint capabilities

The capabilities of Office SharePoint Server 2007 are focused in six areas:
• Collaboration
• Portals and personalization
• Search
• Enterprise Content Management
• Business processes and forms
• Business intelligence

Collaboration
You can use a SharePoint site to share information and get your work done more efficiently. A SharePoint site offers workspaces and tools that your team can use to track projects, coordinate schedules, and collaboratively create and edit documents.

Improve team productivity by using a SharePoint site
You can use a site to store routine information for a single department or short-term information for a special project that spans several departments. By using a collaborative workspace such as a team site, your team can become more efficient and more productive.

Manage projects more efficiently
You can use a site to manage projects and coordinate tasks and deadlines among team members. The Project Tasks list template includes a Gantt chart view where you can see task relationships and project status. Your team can coordinate their work with shared calendars, alerts, and notifications. You can also connect a calendar on your SharePoint site to your calendar in Microsoft Office Outlook 2007, where you can view and update it just as you do your personal calendar.

Create, review, and publish documents
Groups of people can create, review, and edit documents collaboratively on a SharePoint site. You can use document libraries to store and manage important documents, or use Document Workspace sites to coordinate the development of specific documents. Slide Libraries are a great place to share and reuse Microsoft Office PowerPoint 2007 slides in a central location. You can take document libraries offline in Office Outlook 2007 to enable people to view and edit documents while they are not connected to the network.

Capture and share community knowledge
You can use a team site to capture and share collective team knowledge or important information. Teams can create and capture community knowledge or document internal processes in a wiki. You can use surveys or discussions to gather information or encourage dialog, and then share your findings in a blog. Team members can use alerts or Really Simple Syndication (RSS) to track updates to your sites.

Portals and personalization
You can use portal sites to work collaboratively and access the people, information, and business applications that you need to do your job. Office SharePoint Server 2007 includes features that organizations can use to personalize the portal site for individuals or groups of users

Search
You can use search on a SharePoint site to help you find information, files, Web sites, and people. For more information about using search, click the following links.

Enterprise Content Management
Office SharePoint Server 2007 provides powerful Enterprise Content Management (ECM) features for creating, managing, and storing content throughout an enterprise. You can use workflows (workflow: The automated movement of documents or items through a specific sequence of actions or tasks related to a business process. Workflows can be used to consistently manage common business processes, such as document approval or review.) to help manage the process of creating, reviewing, publishing, and even managing the content that your organization creates.

Document management
Document management capabilities can help you consolidate content from multiple locations into a Document Center, which is a centrally managed repository that has consistent categorization.

Records management
Integrated records management capabilities can help you store and protect business records in their final state.

Web content management
Web content management capabilities enable people to publish Web content with an easy-to-use content authoring tool and a built-in approval process.

Business process and forms
Office SharePoint Server 2007 provides many features that can help you integrate and streamline your business processes. You can create browser-based forms and gather data from organizations that do not use Microsoft Office InfoPath 2007. Workflows can streamline the cost of coordinating common business processes, such as project approval or document review, by managing and tracking the tasks involved with those processes

Business intelligence
Business intelligence is the process of aggregating, storing, analyzing, and reporting on business data to support informed business decisions. Office SharePoint Server 2007 provides a number of tools that can help you extract data from a variety of sources and present that data in ways that facilitate analysis and decision making.

Tuesday 1 September 2009

SharePoint is the next thing you need

Twenty years ago most of us did not use word processing or spreadsheets. Today it is compulsory for all of us to be computer literate and probably be a super user with documents and spreadsheets.

WELL, the next thing we must be able to is to collaborate with one another. A SharePoint Web site allows you to easily collaborate with colleagues from across the hall and around the world. The ability to create knowledge bases, online surveys, discussion boards, and chats can help produce, organize, and distribute project information.

What is SharePoint

Microsoft Office SharePoint Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries for better business insight. Additionally, this collaboration and content management server provides IT professionals and developers with the platform and tools they need for server administration, application extensibility, and interoperability.

There are three levels of users, namely:
1. End users / Site Administrators
2. System Administrators / Architects
3. Developers / Architects

In September and October I am focussing on SharePoint for all three levels of users.

In my next blog I highlight some of the areas of work in SharePoint.

Tuesday 25 August 2009

White and Black Economic Empowerment

Namibia has gone through various political changes over the past two centuries. One thing however is always constant. Once the political change occurs, there is a realisation that political independence means very little without economic ownership change. When the English ruled over Southern Africa they had the economic might. The Afrikaner took over and had to create state institutions such as the “Eerste Nasionale Ontwikkelings Korporasie” (ENOK or First National Development Corporation) to allow Afrikaner businessmen to get a share of the economic pie. The also created other institutions that should be supported by their people to become as powerful as the English ones, for example banks and insurance companies (Sanlam, Santam, etc.).

In much the same way, the black people of Namibia need to become participants in the economy. The first efforts were made in the early 1990’s to unite the two chambers of commerce, namely the Windhoek CCI and Windhoek Business Chamber. This resulted in the Namibia National Chamber of Commerce and Industry, the predecessor of the present NCCI.

This was one of the most challenging times in my working life. The mistrust of decades had to be plastered over for the sake of the country and our newly created democracy. We succeeded.

BUT, we only plastered over the problem. The black majority is still not participating in the meaningful way promised by the politicians. Or for that matter, the way the previous English and Afrikaner political movements allowed their voters to prosper.

Friday 21 August 2009

Loving a prostitute

For a period of two years I lived in Ausspannplatz close to the police headquarters. This area was previously the place travellers would stop and leave their wagons before entering Windhoek. (“Aus spann” means to let the cattle free to graze.) There is a small park and two traffic circles in the area. This is the downtown of the city.

As in most cities and towns around the world, the downtown has become a night life area filled with bars and casinos. Of course, where there is money and alcohol, there are also prostitutes and drugs.

When my forefathers (the Plaatjies family) came to Windhoek, they had a business in the area – opposite where the Ministry of Transport and Works is today. Not surprisingly, I found some of the people still remember my family in the area.

But it is the night life that was the most interesting. The area starts to come alive with the “night people starting around 16H00. The first “ladies” start appearing as their customers pass by before heading to their respective homes. Alcohol is being bought for the night ahead as it is cheaper from the bottle store than at the bar. The men in the area are either “boyfriends”, (who share the income with their girlfriends), drug peddlers – mostly marijuana, or petty thieves.

I have spent many an interesting evening with the people of the area and have never felt threatened by anyone. However, life and death are ever present. This can be through knife fights, being shot by the robbery victim or police, or while asleep on the railway lines.

During this period I met a young lady who was living in the area and we became more than just friends. I later moved to another part of Windhoek and she moved with me. However, this part of town and the people in the area were too part of her life. We later broke up and she returned to spending her day and nights in Ausspannplatz. Unfortunately, she became sick and as it was untreated it led to pneumonia. She passed away three days after being admitted to the hospital.

Elmarie Motswana was only 24 years old.

Her story began when she was 13 years old. Her mother and stepfather worked as labourers on a commercial farm close to Mariental. She became pregnant and had a baby boy at this age. Barely literate and with no hope, she moved to Windhoek to get another chance at schooling. Within a few months the lights of the city had bedazzled her and she went missing from her family’s house.

She created a new history for herself and over the next ten years she became Elmarie Motswana. She had played soccer at school and had gone with the school team to Brazil. Her mother was a rich lady from Katutura, but she hardly went home because her stepfather did not like her. And so it went on with each passing year and less and less of the true Elmarie stayed behind. Only after her passing, was I able to piece together some of her past.

Tuesday 18 August 2009

Bring back forced labour

Crime is a problem. It stretches from petty theft of cellular phones to murdering your own wife. Sometimes it seems as if our Independence has given us freedoms because the punishments have been taken away. The punishments done away with include corporal punishment in schools, the death penalty, and forced labour amongst prisoners. More importantly the shame that went with the crime is no longer there.

Bring back forced labour, the Namibian Constitution Article 9(3)(a) allows for forced labour “required in consequence of a sentence or order of a Court”. Allow the prisoner to reimburse the victim and society for the wrongs they have committed.

Effective combating of crime

As quoted from Commission of Enquiry headed by Justice Brian O’Linn

“Most Namibians agree that the administration of justice has fallen into disrepute and that the main causes are, inter alia:

The laws, interpretation of the laws and application of the Constitution: the emphasis on rights without any emphasis on responsibilities; on the rights of the accused and convicted persons, but not the rights of the victims and law-abiding citizens; the unacceptable high rate of criminality and unacceptable low rate of literacy in the official language in the Namibian Police Force; generally the lack of a culture of professionalism, which includes pride in the profession, dedication and motivation; failure to put in place a culture of merit and non-discrimination in the place of racist criteria; the inexperience, lack of the necessary qualifications and/or training incompetence, physical fitness; insufficient equipment, vehicles and remuneration; the failure to incorporate magistrates into the judiciary in regard to appointment, control, professionalism and ethics; the inexperience and inadequate qualifications and training of some prosecutors and even some magistrates; insufficient courts and personnel to do the job; lack of proper organisation; the delaying tactics of legal practitioners for the defence; the increase in crime levels due to many different causes and problems – some of which are insoluble; lack of the necessary consistent leadership by many leading persons and institutions; outright abuse of power and corruption by too many of those in positions of power, trust and leadership; undermining of the rule of law; abuse of power and the consequent development of a culture of dishonesty, lawlessness, criminality and despondency.

… Policemen should be appointed and promoted on the basis of education, ability, experience, expertise, performance, character, integrity and motivation.”


“… there is a widespread misinterpretation that freedom means license to do whatever one likes without responsibility for these actions or the consequences. This interpretation extends to the misuse, vandalism and theft of public property and private property alike.”

“Successful arrest and conviction must operate as a deterrent and the State should, within the limits of its undoubtedly constrained resources, seek to deter serious crime by adequate remuneration for the police force; by incentives to improve their training and skill; by augmenting their numbers in key areas; and by facilitating their legitimacy in the perception of the communities in which they work”

Recommendations include making a highly qualified and professional group of security officers more effective in supplementing police inadequacies regarding the preparing of the statements of complaints and witnesses in criminal cases in which they become involved in the course of their professional duties.

Thursday 13 August 2009

Loss of respect for the elderly

We are all going to grow old!

"Older people are the custodians of our traditions, our heritage and our cultures. They reflect our past and are the mirrors of our future. They have the right to a healthy, productive life, to live in a caring environment and to be treated with respect." - South African Minister of Social Development at the United Nations Second World Assembly on Ageing in Madrid.

As human beings were are the only conscious animal that is aware that one day our own existence will end. This is scary and many of us prefer to ignore this through denial and repression. However, we only know this because we have a memory of those who have passed before us.

Our memories are not only there to remind us of the bad things (such as death), but also plays an important role in our development and survival. In the wild, it is the old, wily Kudu who lives the longest because he has learnt from experience and retains the memories.

In all cultures, the history of a tribe, as well as the memories of past calamities was preserved only in the minds of the old people. Thus it was important before the written word, for all cultures to remember and pass on the knowledge of life saving information. The young thus stayed with in close proximity to their elders, and made effort to look after them in their old age. This is also one of the important foundations in worship of the forefathers.

Earlier than in other cultures, Europeans memories have been passed on to the next through the written word. This has been an important reason for their world dominance. The less reliance needed on the old, led in turn to smaller family units and inevitably accumulation of power and wealth in the hands of the few. It also led to younger family members being able to hold their elders to account for their past actions and decisions.

As the various cultures throughout the world have become civilised, they have gained the knowledge of the existing written word (mostly from the Bible) and often lost their own culture and memories before it is preserved in a written form.

However, since the advent of the World Wide Web in 1994, more and more of our memories, and thus our past, are available to all. And to add injury to insult, it is the young who are able to access the Web the easiest. With this vast library of information available at their fingertips, it is becoming easier for the young to judge their elders.

Our elders have lost the advantage of being the memory banks of our culture and history.

In a similar vein, earlier communication between the generations occurred at night after the evening meal. During the story telling (imparting of past wisdoms), the young were to be seen “not heard”. This was an important gesture of respect for the old, and a way of ensuring your own survival if you should get into an unfamiliar and deadly situation.

Our modern technology now means we all have cellular telephones. However, it is often the younger person doing the calling. The purpose is often still the same – to get something, whether information or to request money.

Now they cut the elder short during the normal greetings (a sign of respect) because “my credit is going to run out so listen quickly!”

We need a law to protect our elderly. Such a law must include:
• The right of older persons to live safely and without fear of abuse;
• the assumption that older persons are competent to make informed choices and decisions about their lives;
• the right of older persons to be treated fairly and be valued independently of their economic contribution; and
• the right of older persons to have access to employment, health, welfare, transportation, social assistance and other support systems without regard to economic status.
The law must also provide a mechanism punish abuse of the elderly.

Friday 7 August 2009

Influence of teachers - in memory of Heidi (Persendt) Japhta

I have been asked on occasion to give an inspirational talk to learners at award functions or graduations. The most memorable, and first, of these was for me when I was asked to deliver a speech at the Academic Awards of Dawid Bezuidenhout Secondary School My wife was also a teacher at the school, (and I had finished my schooling there - under the late Heidi Japtha, nee Persendt) and had encouraged me to accept this honour. The following is the gist of the speech I gave:

My mother was music and accounting teacher and my wife is an accounting and information sciences teacher. Many of the important people in my life were school teachers.

One of the most important lessons I learnt from a teacher was during my Standard 6 (Grade 7) year when I was 14 years old. Mr. McKelvin was my Geography teacher and till today, I can still distinguish the differences in clouds because he made us lay on our back in the middle of the playground and then pointed out the various types. This was his lesson about life:

“Sometime we find ourselves in a conversation and say something really stupid. Something like rubber is made from oil (rather than from a tree). Now a week or two later, we find ourselves among the same group of people. We remember the mistake we made so we are too frightened to say anything. So we miss the opportunity to participate because of our previous mistake.

Well, you are wrong. The other people also made mistakes, and they are too busy remembering their own mistakes to remember yours!”

This has made me overcome one of the problems I believe we all have, admitting when we have made mistakes – and more importantly learning to laugh at ourselves.

The next life lesson I remember from a teacher was about “asking God for something”. I had a successful career, happy family and most everything money could buy. During this time I prayed to God to help me establish my own business. But, instead of God answering my prayers, I found myself losing some of the wonderful things I had. One of my mentors saw how dejected I was and asked, “what’s the matter?” Upon hearing my story, he replied, “Oh, Milton. God is just making space in your hands for the next present. Your hands were just too full!”

So whenever I face adversity and see my possessions becoming less, I know it is God making more space for that big gift he has prepared for me!

Thursday 6 August 2009

Education in the ICT (internet and telecommunications) is a must for each and every citizen of Namibia as we progress into the future. Every child attending school should be IT literate by the end of primary school. All children must have the equivalent of the Master in Microsoft Office (MCAS) or International Drivers Licence (ICDL).

The government must put in place an incentive scheme to encourage companies to invest 1% of their turnover on basic computer literacy skills (word processing, spreadsheets, presentations, emails and internet). A possible tax rebate can be offered if a company can prove computer literacy levels at all levels, especially of unskilled workers. Retrenchment packages should also include a computer training component.

Wednesday 5 August 2009

Foundation of Education

“A child educated only at school is an uneducated child.” - George Santayana

The foundation of education is found at the home. The traditions of culture, respect for the elderly, respect for the property of others and other moral values are part of the environment within which our children grow up. In our modern world however, more and more of the responsibility of the education of our children is expected to be at school.

Our constitution guarantees primary education. I propose we introduce a further two year pre-primary care for our children. During these two formative years, children will be given the opportunity to practise their motor skills through sport, and provide an opportunity to learn the basics of music. Not all families can presently provide this necessary training, which includes teaching a child to concentrate, and it must therefore be the duty of the state to give the tools necessary to prepare the child for primary school.

Saturday 25 July 2009

Corruption

Corruption is bad for any country. It prevents growth by diverting funds, scaring foreign investment and encourages educated citizens to leave so as not to be also considered part of a corrupt state. The corrupt allocation of natural resources will lead to the depletion of these resources to the detriment of all citizens. It breaks the trust between the people and its government. Most importantly is puts in doubt the ability of the government, civil service and all politicians. In other words it endangers our democracy and the rule of law.

Study proves corruption is less profitable
“Not only do you get punished by God for corruption, now we know you get punished on earth too”, said one of the readers of a recent study on corruption.

A recent study on ethics in business shows that companies that have high ethical standards and behaviour are more profitable than their competitors. Suppliers and customers alike prefer working with a company where the “rules are clear” and business decisions cannot be influenced by employees.

Most politicians bend the laws of the land and steal money or solicit bribes because they need the funds to support networks of patronage. Others do it in order to reward their nearest and dearest or to maintain a lavish lifestyle when their political lives are over. A solution is to ensure that upon retirement, a politician is able to sustain their lifestyle through a regular pension payout. Of course, effective policing and long jail terms also provide deterrents.

Effective Programme against Corruption
To be effective, an anti-corruption programme must:
  1. Persecute corrupt high profile public officials in public and private institutions, and even multinational companies. (the so-called “big fish”)
  2. Investment in educating the public and government officials to encourage “civic pride”;
  3. Liberalising and deregulating the economy. The less “red tape” or licensing procedures, the less the likelihood of corrupt practices to “facilitate business”.
  4. Strengthening of the institutions such as the Anti-Corruption Commission, Police, Customs, the Courts and the Tax Authorities.

The best solution to corruption remains a policy of no secrets. This means free, accessible, and available information circulated and discussed by opposition parties, free press, trade unions, business organisations and NGO’s. Without this, the fight against corruption is doomed to failure. With them it stands a chance.

Monday 20 July 2009

Unionise the ICT / Data workers of Namibia

Employees and their Unions
Workers are often unskilled, semi-literate and the working conditions allow for very little opportunity to become informed of their rights. Because of the nature of our independence struggle, most workers are however aware that the unions, through their affiliation to SWAPO, are an intimidating bargainer to employers.

The worker in Namibia, who pays his or her membership dues, expects protection, better pay, better working conditions, more benefits and a sense of belonging.

IT Workers
In the modern world the distinction between white-collar and blue-collar workers are not the same as they used to be. This is particularly so in the Information Technology sector.

The IT sector was previously considered white-collar, in that many of the employees were working as software engineers and programmers. Today, many of the IT workers are busy with the backbone or infrastructure as well as the data input and manipulation.

The sector needs to become organised into an ICT Employers Federation and an ICT Workers Union. Such a Union must ensure educational standards, professional qualifications and be able to publish regular industry wage and salary scales.

Most employers would argue that a unionised workforce is not desirable. Through my experience while working as secretary for the ICT Alliance, I have learnt to differ.

An organisation such as the ICT Alliance is representing the Namibian employers in the field. They, as volunteers, have the interest of their Namibian company or institution at heart and are a lobby group for further Namibianisation of the industry. In the tri-partite labour environment we have in Namibia, they therefore represent the employers of Namibian owned companies.

The data workers need to become organised as they are not only negotiating with Namibian companies, but more and more with international technology firms. As a Union they must:
• be able to negotiate from a position of strength;
• ensure standards of qualifications;
• inform members of innovations and technology updates; and
• provide health and pension plans.

Organised labour is a must if we want to improve the economy of our country.


Unions today
The Union movement in Namibia has seen many changes since Independence. The functionaries are becoming associated more closely with the SWAPO party, many are also on the election list. In addition, the Namibia Union of National is becoming a profitable business.

The following from the website of Bank Windhoek:
“Nam-mic Financial Services Holdings (NFS) is the Group’s strategic empowerment partner. NFS holds investments in Capricorn Investment Holdings (7%), Welwitschia Nam-mic Insurance Brokers (20%), Consolidated Financial Services (5%), Capricorn Life Assurance Company (25%), Santam Namibia (10%) and Corporate Benefit Consulting (35%). The NFS subsidiary company, Nam-mic Financial Solutions offers micro finance to union members in partnership with Bank Windhoek.

... The remainder of 72.5% (of shares in NFS) is held directly or indirectly through investment companies of the National Union of Namibian workers, Mineworkers Union of Namibia, Namibia Public Workers Union, Namibia Food and Allied Workers Union, Namibia National Teachers Union, Namibia Farm Workers Union and the Namibia Transport and Allied Workers Union.”

As for Nam-mic Financial Solutions – the micro-lender:
“Alacrity will hold a 35% stake in the company, while the balance will be controlled by the people of Namibia through the shareholdings of Nam-mic Investment Holding Company (35%), Namibian Public Worker's Union (20%) and Namibian Food and Allied Worker's Union (10%).”

These are a betrayal of the labour union movement ideals and can constitute a real danger to their continued existence. After all, who now represents the employees of these businesses in wage negotiations?

There must be a clear differentiation of the activities of unions and the use of union funds to purchase and manage business.

Friday 12 June 2009

Being thankful in the face of adversity

I was once again reminded today of how we sometimes cannot see the forest for the trees. Sometimes our own problems are so big, we do not appreciate how a little kindness or thoughtfulness from our side can greatly improve somebody's life.

The problem that I am presently facing is the lack of cashflow - getting the money that I have worked for to get into my pocket. A dear friend sent me a movie showing a child too hungry even too eat! AND I am the one complaining.

So today my prayer is:
"Thank you for reminding me of all the blessings I have received. May I never forget to offer my assistance to others."

Friday 5 June 2009

Having children is not easy

Somedays I feel lika a character on an American sitcom, something like the father on Fresh Prince or the Huckstables. Completely past my sell-by-date! Don't get me wrong, I love my children and wish I coud do more for them. The problem is that often I cannot do more.

More than ever I appreciate now the institution of marriage. At least you have an ally and someone with whom you can discuss the problems and way to tackle them. It is also unfortunate we do not have support groupd for divorced fathers?

Friday 24 April 2009

Finished my book!

Almost end of April 2009 and just finished my book, "Namibia's Future -Smile my beloved Land". Not sure if anybody will read it, but you never know;-). You can get a copy at by clicking the link.

The next few lines were scribbled as I was printing a hardcopy:

A swan song

To much too drink
Too much too think
Thank you all
But back to the mall;

This had to be done
I wish it could be someone
Who cares a little bit more
Someone who does not feel so sore;

But this is my swan song:
For better or worse,
Thank you one and all,
My curse is not suffered alone.

Thursday 23 April 2009

Me and bad debts

In 2004 I returned from Germany and started up my company, NamBizDotCom, which is registered as a Close Corporation. I was working on two contracts at the time involving SME’s. The first was in cooperation with SMEs Compete and included a trip to South Africa and Angola to look for possible partners in these countries. The second contract, was for the Institute for Public Policy Research (IPPR) and was to complete the SME Impact Assessment Survey for 2004.

Unfortunately, my father was declared disabled and unable to continue working. He was 54 and no longer able to generate an income. This started a financial calamity that still haunts me till today.

Firstly, the bank, FNB, passed on the insurance claim to Metropolitan Insurance who did not want to accept his disability and therefore allow for his insurance to cover the cost of the home loan. The buck was passed between the two institutions and this delay meant my father was in arrears on his home loan. The bank therefore duly put his house up for auction to recoup their loss, and advertised this in the local newspaper.

As is my duty, I immediately went to my Father’s aid. After all, my two little brothers (aged 8 and 2 years old) would not have a roof over their heads if the bank and insurance giants were left unchallenged. Suffice to say, after a year of travelling between Rehoboth where my Father’s house was, and the bank head office in Windhoek, we were successful in getting the bank to settle his home loan through the insurance claim. (I must add tribute to the late Lazarus Ipangelwa, then MD of First National Bank, who allowed us a chance to put our case to the right person at the bank.)

In the meantime, my own business had closed and I was responsible for the debts to the amounts of +/- N$ 8,000 to Trip Travel, and +/- 20,000 to Institute for Public Policy Research. This second debt had incurred legal and other sundry charges and was submitted to the courts as an amount of over N$ 25,000 – which is the threshold for admittance to the High Court rather than the Magistrate’s Court.

So, I returned to Windhoek in January 2006 to face the two debtors, the one in the Magistrate’s Court and the other in the High Court. I take full responsibility for these debts and have attempted to pay the debts back through monthly payments of N$ 200 and N$ 500 respectively. Unfortunately, these debts are also listed on my credit record, which is accessed by most employers today and I found it difficult to find gainful employment after my return to Windhoek. Since then, I have spent three years as an hourly-paid lecturer and working part-time in an NGO.

Let me state for the record, “If I could, I would pay the debt of immediately!” However, I have not been paid a salary since April 2008 and have survived by consultancy work. Perhaps with my next job I will be able to settle these debts once and for all.

I do not wish to regale you with the arsenal available to the lawyers, or on the lack of information forthcoming from their offices of how far your repayment is coming. Needless to say, I will welcome a law that helps a debtor in relationship to these educated and learned professionals.

On this matter, I wish to suggest a Consumer Ombudsman for citizens who have dealings with lawyers. On more than one occasion I have found an invoice for services from a law firm that has no basis in reality. It is impossible to fight with a lawyer about any of their charges, after all they are better armed with the letter of the law.

BTW - all details about the debt and the creditors and lawyers are public knowledge and printed in various local newspapers.

Thursday 16 April 2009

Chinese a good thing for Namibia

Many Namibians have expressed alarm at the number of Chinese workers and business people entering Namibia. The most often heard complaint is that the Chinese are taking work away from Namibian workers because they are “willing to work for too little and much harder – even over weekends”.

Historically since the 1960’s, SWAPO has been a close ally of the Communist Party during the struggle for liberation. After Independence, these ties are still very good. Since 1990 China has provided more than N$ 1,2 billion in concessional and interest free loans. A further US$ 100 million credit line signed in 2007 has not yet been utilised.

Looking at the trade statistics, Namibia already imports 25% of its products (2006), and the rate is growing at 53% per year. (These numbers refer to countries other than SACU members.)

In my opinion the relationship with China is beneficial to our country. One of the most important things we can learn from the Chinese is the ability to work. I believe that rather than complain at the willingness of the Chinese worker, we should emulate their example.

As for the traders that have sprung up all over, this has been a good thing for our economy. It has increased the spending power of our consumers, provided jobs for our workers, and many of these entrepreneurs are marrying into our community. All of these have very beneficial long-term benefits. We must however guard against the creation of “china towns” that will lead to segregation rather than integration.

I would further propose we invite the Chinese Government to open a Confucius Institute in Namibia so we can learn more about their cultures, and also have the opportunity to learn the Chinese language. It is a good opportunity for Namibia to offer our country as gateway for Chinese investment in the continent, specifically into the Southern Africa Customs Union.

Tuesday 14 April 2009

On being Coloured

I am a Coloured. I am a coloured because my parents raised me as such, and because of the environment around me. Most importantly, I can answer my young daughters, (who were not born during Apartheid), when they ask me, “Daddy what am I?”

I can laugh loudest and longest when I see a caricature of a coloured woman gossiping with her neighbour over the fence – it happens in my family even though now it is over the Cellphone, and sometimes in the doctor’s waiting room.

The next observation by people is obviously the one about the typical coloured. It is either the “LBS, lieg, brag en steel” (lie cheat and steal) or the drinking, smoking drugs, swearing and loafing around – and most commonly having babies at a young age. I even had a white young lady tell me that I should not wear baggy clothes the way “the coloureds do”. DUH! And let’s not forget the one thing that carries over from one generation to another – our love of going to nightclubs and just hanging (“nee daddy, ons hang net”).

These attributes are found across all cultures. The fact that as a group we are more tolerant, and probably make more fun of it ourselves does not mean that all coloureds are like this. These are activities which are often brought about by the political, social, economical and technological environment (PEST factors).

I believe the perceptions of a drinking and marijuana smoking culture has its origins in the origins of our own “nationhood”. Most of our forefathers were the offspring of (male) European settlers who settled in the cape and their Bantu slaves (female). These bastards were rejected by their mothers’ family and not recognised by their fathers.

It is a historical fact that many workers were paid with wine rather than money. Now consider being rejected by both sides of your family and paid in alcohol. What is your worth as a person? Are you worth 5 litres of wine?

This cycle is obviously degrading and leads to a very low self esteem. This leads in turn to low confidence levels in your worth and that of your family. This is the big challenge facing the Coloureds with which we still struggle today.

So, those who do drink, do drugs, swear and loaf around (in all cultures) are really broken people who have not realised their own true worth in life. So let’s leave the stereotyping out.

So if we are not that, what are we as a tribe?

Most of us (me included) has lost touch with what we are as a coloured tribe in Namibia, and the broader Southern Africa. Most importantly we must accept our history and be proud of what our forefathers have to done to get us to where we are today. It is time to stop using the terminology of we are “so-called coloureds”.

We are Namibian Coloureds proud to be working to a better future for our family, tribe and country!

Monday 13 April 2009

Love Freedom Profile

Got a new friend on Facebook. Loved her profile:

"Happiness is Contagious! Let's make this world a better place by choosing to be happy and making the people around us happy. Let’s spread the Love and the Good Vibes!

Happiness is our birthright as human beings. There is no doubt that life can be hard — living in today’s world is not always easy especially with the overwhelming amount of negativity around us.

But happiness is a choice. Make a conscious decision to be happy. You can be happy right now. It’s all up to you.

Be a steward of happiness and good vibes! Do a random act of kindness everyday. It doesn't need to be big; it could be a small deed or a gesture that will brighten up someone's day!

• Hold the door for someone
• Compliment a friend
• Let in a merging motorist
• Carry groceries for a senior
• Say good morning to a co-worker
• Phone an old friend
• Bring cupcakes to the office
• … Or just give someone a friendly smile

There are countless possibilities! The smallest good deed is better than hundreds of good intentions without action.

START TODAY!

"Be the CHANGE that you want to see in the world" - Gandhi

Sunday 12 April 2009

God's messages

An advertising company in USA put these up on billboards and buses. They really made me think twice this Easter.

1. Let's Meet At My House Sunday Before the Game - God
2. C'mon Over And Bring The Kids - God
3. What Part of "Thou Shalt Not..." Didn't You understand? - God
4. We Need To Talk - God
5. Keep Using My Name in Vain And I'll Make Rush Hour Longer - God
6. Loved The Wedding, Invite Me To The Marriage - God
7. That "Love Thy Neighbor" Thing, I Meant It. - God
8. I Love You ... I Love You ... I Love You ... - God
9. Will The Road You're On Get You To My Place? - God
10. Follow Me. - God
11. Big Bang Theory, You've Got To Be Kidding. - God
12. My Way Is The Highway. - God
13. Need Directions? - God
14. You Think It's Hot Here? - God
15. Tell The Kids I Love Them. - God
16. Need a Marriage Counselor? I'm Available. - God
17. Have You Read My #1 Best Seller? There Will Be A Test. - God

Lastly, I was thinking about how people read the Bible a whole lot more when they get older. Then it dawned on me they were cramming for their finals.

Search only Namibian websites

Hi, how do I search only Namibian websites for some information?

Well for my research I kept getting too many other non-Namibian information. I created a Google Search Engine applications just for Namibian websites: http://www.google.com/coop/cse?cx=001210031332072355124:2xvxaxbcffq

Thought you might enjoy it. Let me know if it is of any use. {Feel free to become a contributor of websites too - its for all of us.)

Thought for the week:
"Whenever I found out anything remarkable, I have thought it my duty to put down my discovery on paper, so that all ingenious people might be informed thereof.”- Antonie van Leeuwenhoek

Kind regards
Milton
________________________________________________
P.S. You can alos see the searh engine on my website: www.nambiz.co.cc

Monopolies in Namibia

Monopolies - the good, the bad the …..

What are Monopolies?
Most people discuss monopolies and blame it for high allowing certain companies to get away with higher prices or unsatisfactory service levels. The argument here is that if competition is allowed, this would automatically mean lower prices or better service.

In the following text I look at the various types of monopolies, how they came to exist, and most importantly is competition always a good thing?

There are various types of monopoly. Let us look at the most common types in Namibia.
- Selling monopolies - a company is the only supplier of a product and the customers must accept the prices it fixes
- Producing monopolies - a company controls the manufacture or source of supply
- Trading monopolies - a company controls the marketing channel between the source and the customers

Furthermore, most monopolies are either national (countrywide) or local in geography.

There are three main ways in which a monopoly gets its power, either through the government (a political monopoly); through economic control by a company of a natural resource; or through commercial monopoly agreements between competitors.

A political monopoly comes about through a special government grant that forbids others to engage in this business activity. In countries ruled by monarchs this was often in the form of crown patents giving exclusive rights to carry out a certain business for example the collection of taxes. A second kind is the granted by a patent for an invention and copyright on books or music. In this form, the government encourages invention, research and writing by giving the full control of the "intellectual property" to the inventor or writer. It is recognized by all of us that such a monopoly is earned! Also the patent or copyright is limited in time, 14 years for patents and copyright for the lifetime of the writer. Another typical political monopoly is those for the supply of electricity, water or telecommunications. This last kind is often granted to state companies and encourages them to invest in areas that are helpful to the country and that normal capitalist (profit making) companies might not invest in. This is why it is important to have a Universal Service Fund when such monopoly rights are removed!

Economic monopolies come about when scarce natural resources come under the control of a company (or companies) who agree on the price. In most cases such economic monopolies could have been prevented had it been foreseen.

Trading monopolies come about when a company has ownership of subsidiaries that compete in the retail market in competition with companies that purchase its services wholesale. They are thus able to "share costs".

Government Policy on Monopolies
How does the man on the street react to monopolies or competition? Most of us agree that competition is a good thing in business as it brings about lower prices. Yet the same people would agree with me, the Zimbabweans are unfairly bringing down the wages or salaries we earn. This is where, dependent upon where we stand in relation to the practice or industry, our standpoints are developed.
The question is then, when is it acceptable to have a monopoly. The answer must be: When it can be regulated by Government.

Normally competition provides effective regulation. However, when a monopoly has too high prices, a competitor might build its own infrastructure, for example its own electricity or telephone lines next to the existing infrastructure. So we have to accept a policy of "monopoly-accepted" as a necessary feature for the public regulation of rates. We accept in Namibia that these industries are those that need expensive, permanent and use public areas (roads, electricity lines, telephone lines, etc.).

Conclusion
Thus it is in the interest of country to have monopolies in respect of the development and maintenance of the infrastructure. However, competition must be allowed in the provision of services that use it. Thus, to prevent the third type of monopoly, namely a trading monopoly, we cannot allow these state monopolies from selling directly to the public.

To use but one example, Telecom should become two separate companies. One, the owner of the physical infrastructure should continue to be the partner of government to ensure the roll-out of access to all Namibians (including receiving government funding where necessary). The second company must be a commercial company using the infrastructure at the same prices as its competitors and being able to sell directly to the commercial and individual customer.


For further reading see: "Modern Economic Problems" - Frank Albert Fetter, Professor of Economics, Princeton University, 1916

Keep you cell number - change your network

Number Portability

Most countries around the world have opened their telecommunications markets to competition, which has accelerated the deployment of telecommunications services more quickly and cost-effectively than past monopolies have achieved.

Some of these liberalisation efforts are being driven by regulations that call for number portability. For example, the European Union (EU) Universal Service and Users' Rights Directive (2002/22/EC), Article 30 - effective since July 2003 - imposes on all EU member states the following obligations:
Member states shall ensure that all subscribers of publicly available telephone services, including mobile services, who so request can retain their number(s) independently of the undertaking providing the service:
" o In the case of geographic numbers, at a specific location; and
" o In the case of non-geographic numbers, at any location.

As consumers we have must have the choice of which service provider we want to use. Most cellular and telephone subscribers however do not wish to lose their present number and therefore stay with the present provider. One of the toughest responsibilities facing the regulators in the Namibian telecom markets involves modernising our national numbering policies, numbering plans, and dialling plans.

We have to establish a numbering policy that provides a legal, legislative, and regulatory basis for competition. Then, our regulator must decide on numbering and dialling schemes, services, technologies, and billing and tariff methods that support its chosen numbering policy.

Lastly, it must also establish a fair, neutral office for numbering administration.

(I have heard the argument of the costs of implementing such a system – this however is always only the argument of the company with the biggest client base.)

The Namibia Consumer Protection Group welcomes number portability for ushering in greater freedom of choice, spurring competition and encouraging technological innovation. LNP removes barriers to switching and provides consumers with a greater choice of carriers and the convenience of keeping their existing numbers. It benefits the ratepayer, the consumer.Whether they have switched cell phone carriers or not, customers have already started reaping the benefits of lower prices and attractive packages offered by wireless carriers as inducements to keep customers from switching.

That’s the benefit of freedom of choice and competition.

Thursday 26 March 2009

News 26 March 2009

Hi, Milton here on Farm Okomitundu. I am still philosophising while writing my book - but had to ROFLOL when I read "Culling of Wildebeest applies to Beer".

This week:
1. Government-owned Monopolies - the good, the bad...
2. Number portability

My thought for the week:
"If you want to make enemies, try to change something." - Woodrow T.Wilson

Almost finished the first draft of the book. (The two articles above are part of it ;-0) Hopefully be at home by Easter.

Regards
Milton

* ROFLOL = Rolling On Floor, Laughing Out Loud

The need for Credit Bureaux in Namibia

Submitted to Namibian Parliament on 13 July 2006

Providing affordable financing in Namibia

The need for Credit Bureaux
Introduction
In many developing countries the providers of finance have access to information in databases that help them to asses the creditworthiness of an applicant for credit. With the appropriate credit risk management tools, a lender can reduce the default levels, and provide finance at a cheaper rate to creditworthy clients. The organisations that gather data and operate these services are known as Credit Bureaux, Credit Information Services, Credit Registries, Credit Reporting Agencies or Consumer Credit Reference Agencies.

In Namibia, there is only one company, Transunion ITC, which provides a credit bureaux service for consumer information and they collect primarily negative information (negative – that is information on credit defaults, judgements, etc.). A joint-venture between NamBizDotCom and Creditreform Germany, has been developing a commercial database of over 11,000 companies and has completed a basic consumer database of 250,000 people in January 2007. This credit information service (CRIB) is yet to be made commercially available.

Credit Information Service
The creation of a credit report depends on the availability of information gathered from public records, statutory information, credit applications and credit accounts on the individual consumers and businesses. The bank (or other lender) accesses the service in the form of written reports and uses it to judge the application risk before supplying the credit. The bank can also use the credit report, and its credit risk rating, to determine the amount of the loan as well as the interest and other bank charges.

The usage of a credit report with more than just negative information assists growth in the country by stimulating the consumer credit economy. Borrowers can be assessed for risk in an objective way based on credit payment history so credit can be allocated more efficiently. Many “new” borrowers in Namibia have no credit history, and assessment can be difficult with additional supportive reputational collateral. This reputational collateral can include:
• proof of physical address
• ownership information on property
• family associations
• informal business history
• etc.

The existence of a Credit Bureau with sufficient information should assist growth by stimulating the consumer credit economy. Borrowers can be assessed for risk in an objective way based on their own histories so credit can be allocated more efficiently. Borrowing by high risk borrowers is also now controlled and the market is opened for new low risk borrowers.

Lenders, consumers, businesses, government and central banks all benefit from Credit Bureaux. This is why the World Bank, IFC and USAID organisations are all promoting and facilitating the development of efficient and capable Credit Bureau services around the world.

The effectiveness of a Credit Bureau varies depending upon a number of factors including data availability, data quality, operating ability and legislation. Supportive legislation and a sound technical infrastructure are crucial to effective operation.

The services provided by a Credit Bureau expands from the basic credit report to extended financial information, historical factors, and in many cases, can assist in tracing the debtor in the case of default (debt collection).

In Namibia, the banks are charging high fees and interest rates because of the “difficulties in assessing risk”, and the “unavailability of data”, especially regarding the physical address of clients.

Dilemma collection of data
It must be noted that the collection of data must be controlled to ensure there is no abuse of privacy rights.

The CRIB database has been created with over 11,000 companies and 250,000 consumers. This data includes:
• Full names
• ID Number
• Postal address
• Physical address
• Telephone
• Employer records
(Only +/- 25,000 records are complete)

The creation, cleaning and mining of the data does meet standards of copyright, but such information must be regulated. It must be kept in mind, if an individual has been able to create such a database, what databases are being created and maintained by corporations in and outside of Namibia?

Namibian Situation
The databases available in Namibia range from
  • private sector models that include information relating to your account details and histories, Multichoice, MTC, Sanlam, etc.; and
  • public sector, such as Home Affairs ID section, Electoral Roll, Municipal accounts, etc.

At present, there is no legislation to:
  1. control the information being held on a credit record;
  2. avenue for corrections to be made; and
  3. enforcing openness in regards the negative reply to credit application.

The legislature also has the opportunity to regulate a range of charges that banks may charge according to the rating of individual consumers and businesses. (e.g. Basel in EU).

Proposal
There is need for the establishment of an economic database that includes both consumer and commercial information. It is proposed that it should be a Private-Public Sector Partnership to protect the privacy rights (data protection) of individuals.

The following will benefit from the establishment of the economic database:
  • Small- and medium-sized enterprises
  • Business (trading)
  • Financial sector (credit providers)
  • Government
  • Regional and International trade

Wednesday 25 March 2009

Credit Reporting Agency for Namibia

*First posted on 23 June 2006*

SUBMISSION ON BANKING REGULATIONS VIS-À-VIS CREDIT PROVISION

The following is the submission made to the Parliamentary Standing Committee on Economics, Natural Resources and Public Administration. They held public hearings on bank charges and regulations on 14 July 2006 in Windhoek.

The banking system in Namibia is presently facing difficulties in their abilities to provide financing for individuals and business, especially small and medium enterprises (SME's). This problem is further influenced by the present level of non-performing debt being experienced in all sectors that provide credit. This poor performance on loans has led to many institutions having to recoup their losses, and provide themselves with profit, through high interests and "innovative" banking charges.

It is my opinion that this can be addressed through the increased usage of Information and Communication Technologies. As an example, I attach a paper on the need for credit bureau, and the establishment of an economic database to address this need. (if you wish a copy of the paper, please email me at miltonlouw@gmail.com)

Through the sharing of information between public and private sectors (with the appropriate legislation to prevent abuse), a reliable source of information can be provided which will necessitate the banking institutions to become more competitive to attract clientele. This clientele in turn will be able to negotiate for better rates, and lower charges, if they are aware of their own credit worthiness.

I remain at the convenience of the Committee to provide any further information they might require to encourage the necessary changes in legislation, as well as provide authority to the necessary public institutions, to implement a system to encourage the responsible growth of the credit sector.

Lastly, I must add that I believe such a credit agency, whether public or private, will only facilitate the provision of credit, and not provide moral influence on us as a society to ensure we keep our side of the bargain and keep up our financial obligations.

___________________________________________________
Thought for the week:
"I sincerely believe that banking establishments are more dangerous than standing armies, and that the principles of spending money to be paid by posterity, under the name of funding, is but swindling futurity on a large scale" - Thomas Jefferson (American 3rd President)

Sunday 22 March 2009

Culling of Wildebeest applies to beer

This is not only philosophical but is obviously pure science.

A herd of wildebeest can move only as fast as the slowest wildebeest, and when the herd is hunted, it is the slowest and weakest ones at the back that are killed first.

This natural selection is good for the herd as a whole, because the general speed and health of the whole group keeps improving by the regular culling of the weakest members.

In much the same way the human brain can only operate as fast as the slowest brain cells. Excessive intake of alcohol, we all know, kills brain cells, but naturally it attacks the slowest and weakest brain cells first.

In this way regular consumption of beer eliminates the weaker brain cells, making the brain a faster and more efficient machine. So that's why you always feel smarter after a few beers.

Independence 2009 - reasons for registers

Hi, Milton here. Still at the farm, fortunate to have one of my daughters, Ziana, visit for the weekend.

Thought for the week:
“If you're respectful by habit,
constantly honoring the worthy,
four things increase:
long life, beauty,
happiness, strength.”-Buddha Quote


Enjoy Namibia's Independence Day!

Kind regards
Milton
______________________________________________________
Someone asked, why a website with directories of people and business?

The idea of creating an economic country database started in 1994 while working with the United Nations Industrial Development Organisation in Paris, France. Since then I have collected over 11,000 businesses details and 250,000 people. Once the data is collected and cleaned, there are many areas for possible commercial use. However, it has till thus far only been used for research purposes when conducting surveys of the Small and Medium Enterprises for example.

The main aim is still to create a Central Register for Namibia that will include amongst others:
* Register of Residents;
* Register of Business;
* Register of Professions;
* Register of Property Ownership;
* Register of Licences for Natural Resources and Utilisation;
* Register of Trademarks, Patents and Copyright;
* Register of External Trade; and
* Register of other legal entities.

During the past ten years, I have managed to create registers for persons, business and external trade. This has assisted greatly in providing income opportunities for me in various areas in Research.

I would however like to make this information available to more people to see what opportunities might arise.

Lastly, I am preparing a database with much deeper individual information (not yet sure about privacy issues) to allow me to look at a credit assistance scheme that looks at "reputational collateral" rather than history of financial mistakes.

Sunday 15 March 2009

Namibian Family Tree


Hi, Milton here from the farm Okomitundu. I have visited the top of the Kudu Mountain, some 400 metres above the farmhouse (1,670m above sea-level). I was being interviewed for the television programme Green Horizons that should be broadcast on NBC TV on 26 March.

(Some people have asked for a picture of what the farm looks like, so have a look at www.okomitundu.com.)


This week I have finished loading 250,000 Namibians information listed by surname on to the Internet. This includes their name and surname, as well as their date of birth. See my article below and check if your details are online. You might be surprised how many of your relatives are on as well ;-).

Thought for the week:
"Call it a clan, call it a network, call it a tribe, call it a family. Whatever you call it, whoever you are, you need one." ~Jane Howard

Kind regards
Milton
Email: miltonlouw@gmail.com
website: www.nambiz.co.cc
________________________________________________________________________
What is private?

How much of your data is on a computer? How much do companies, employers, the government, even enemies know about your life? Even more worrying, how much of this information is publicly available?

Since 1999, I have been proposing a central register for Namibia (http://milton-louw.blogspot.com/2009/03/central-register-for-namibia.html). This week I listed all people I have been able to collect information on, in a family tree type website. It is available at www.nambiz.co.cc. You enter the yellow pages section and will then have an alphabetical list. Choose the letter your surname starts with and a list of all surnames starting with that letter will appear. Choose your surname, and a listing of everyone with the same surname will appear. You will find their name as well as their date of birth (if it is in the system).

In my case, I checked my cousin, Merle Oosthuizen and found her birthday easily......

My hope is that after looking at the site you will consider the amount of information of yours that is already being stored someplace. I hope this will get your support for a data protection and privacy act being made law as soon as possible.

Remember, I am only one person and have been able to collect all this, what about those businesses who have a lot more data on you?

Email me with your comments: miltonlouw@gmail.com
_________________________________________________

Never too old to learn

*First Posted: 5 January 2007*

Hi, Milton Louw here from Windhoek in this first month of 2007. I hope you have had a relaxing vacation (those of you who could afford to get away), and are ready for the challenges of 2007. May all you efforts be rewarded with the success you work for.

Now how about a New Years resolution to include improving yourself..........

This week, I cover
1. Thought for the week
2. Life Long Learning

The next week means for most of us the return (or start) of school for our children. If you can, take just five minutes each day and consider what they will become upon leaving school. Then, check to see if you are doing everything possible to make their dreams come true.

Enjoy the week,
Milton
Cell: +264 81 304 3282

Thought for the week

We must encourage [each other] once we have grasped the basic points to interconnecting everything else on our own, to use memory to guide our original thinking, and to accept what someone else says as a starting point, a seed to be nourished and grow. For the correct analogy for the mind is not a vessel that needs filling but wood that needs igniting no more and then it motivates one towards originality and instills the desire for truth. Suppose someone were to go and ask his neighbors for fire and find a substantial blaze there, and just stay there continually warming himself: that is no different from someone who goes to someone else to get to some of his rationality, and fails to realize that he ought to ignite his own flame, his own intellect, but is happy to sit entranced by the lecture, and the words trigger only associative thinking and bring, as it were, only a flush to his cheeks and a glow to his limbs; but he has not dispelled or dispersed, in the warm light of philosophy, the internal dank gloom of his mind.


Life-Long Learning
Are you satisfied with what you have achieved in life? Do you want to climb the ladder of life even higher? Are you going to sit in an old age home at 60 and watch the world go by?
Today we recognise that finishing school or university is not the end of our learning experience. Think just about computers, cellular phones, etc and how much you have had to learn over the past decade to stay up to date with just having a life. How more so if you are in an ever changing working environment. This demands from you an approach where you take charge of your career, rather than the old-fashioned view that a career is what happens to you. Remember also, once you turn "60", it no longer means you have nothing to contribute to your society.
Take the challenge this year, and choose something new to learn. Here are a few examples:
  • Another language - how many of us will be able to talk with our Chinese counterparts as they ever increasingly extend beyond their boundaries?
  • A musical Instrument - even the drums can be learnt by those (like me) who say they cannot carry a tune
  • Computer program - Project management is all the rage and it will take you less than four days to master a software package such as MS Project

This are but a few of the areas that I am exploring for 2007. Maybe you have other interests, maybe even a hobby such as origami or bonsai, just as long as you keep them brain cells working.

For interest sake, I typed in "life long learning" in the Google Search engine. I got back over 86,000,000 sites that cover this topic. So remember, even if you do not consider life long learning, there are many other (your probable competitors) who do. Have a look at this link for some great ideas, http://www.newhorizons.org/.

Remember, you are never too old to learn.