Tuesday, 15 February 2011

Complaint about Reliance Motors cc

The following was received from a member of the public

I hereby wish to lodge a formal complaint against Reliance Motors cc for poor after sales service delivered to us. I also want to put forward a serious vote of no confidence in this dealer.

Reliance Motors cc is not as trustworthy as their name implies, maybe their cars but definitely not their service. The truth is that they are very reluctant to deliver good after sales service. We had a mechanical breakdown with our car on the 3rd of November 2010 and took it to them on the 4th of November for repairs.

The staff of Reliance Motors is simply not concerned about time, the inconvenience and humiliation we suffered throughout this ordeal. Client service is not a priority for them. They did not even have the decency to inform us once about their progress. We were the ones to phone and enquire on daily basis and even offer our help to speed up things, but to no avail. They simply have no sense of urgency to get the work done or simply do not care.

We are commuting daily to work and need our car desperately and are tired of their excuses, unprofessional and incompetent behaviour. We write this letter out pure frustration, unhappiness and helplessness with our predicament.

Is there any regulation body out there where one can report these arrogant car dealers?