Milton Louw is not just a watchdog — he’s Namibia’s digital storyteller, making sure every citizen knows they matter, and every story gets heard.
Dyslexic - telling the truth hurts
I start with me. I am Dyslexic
Dyslexia is a very broad term defining a learning disability that impairs a person's fluency or comprehension accuracy in being able to read,[1] and which can manifest itself as a difficulty with phonological awareness, phonological decoding, processing speed, orthographic coding, auditory short-term memory, language skills/verbal comprehension, and/or rapid naming
Dyslexia is a very broad term defining a learning disability that impairs a person's fluency or comprehension accuracy in being able to read,[1] and which can manifest itself as a difficulty with phonological awareness, phonological decoding, processing speed, orthographic coding, auditory short-term memory, language skills/verbal comprehension, and/or rapid naming
Transunion ITC has no legal framework
While doing research, I came across the website of these
submissions by students at UNAM, (http://wwwisis.unam.na/theses).
Among the papers I discovered a paper entitled “Consumer Protection And The
Legality Of Itc. A Compartative Study Between Namibia, South Africa” presented
by N. Boonzaaier (Student Number 200645838) with his supervisor being K.
Kangueehi.
Boonzaaier in his abstract states… “Credit sales are a
common occurrence and originated before the Roman era. As time passed,
especially after the industrial revolution of the 19th century (which made
available consumer goods on a large scale), an increasing number of contracts
of purchase and sale were concluded in terms of which payment of the purchase
price would take place at a later date or over a period of time in the future.
It is an incontestable fact that some ‘purchases on credit’ constitute a risk.
Not only for the credit grantor, but even more so for the consumer.
.
It is common knowledge that the use of consumer credit
enables individuals to enjoy the services of consumer durable goods sooner than
they otherwise and in a period of inflation offers them a real prospect of
acquiring them more cheaply. Consumers in general are able to obtain a more
satisfying ‘basket’ of goods and services with the same income. Thus consumer
credit may be said to enhance consumer satisfaction. Furthermore some
individuals who lack the self-discipline to save up for the purchase of a
durable consumer good but are nevertheless unlikely to break their contract
with a creditor are able to buy a durable consumer good which might otherwise
never be theirs.
He then goes on to explore the rights of consumers, why
consumer protection is needed, and the right to privacy of consumers in
congruency to section 28, Article 13 of the Namibian Constitution and the
provisions of the Bill of rights.
At the end of the paper he makes the following
recommendations “…I concede that currently in Namibia there is no procedure in
place that regulates ITC, this makes it seem like the Transunion has no legal
standing in our law. It has, however, become necessary for Namibia to reform
their consumer legislation and consumer protection laws, and put in place as
the South Africans procedural guidelines to follow in instances of extreme
default where blacklisting would be justified, because if we should declare ITC
illegal, credit grantors would in actual fact have no remedy against a
defaulting consumer, and this would render an imbalance of rights.”
The Ministry of Finance has promised legislation on credit
bureaus and how they manage our data. Until such time, I have to strongly urge
the Minister, Bank of Namibia and Namfisa work out a solution to fix this
problem. Since 1999 a proposal has been made such a credit bureau would
actually fit well into our Cooperatives Act without much being done in
addition. This would make the cooperatives operations governed by a set of
by-laws, as well as ensure ownership by the business that share this
information with each other. Of course, this would also mean that Transunion
would only be allowed to own a maximum of 20% in the cooperative. A rather neat
way of getting Namibian ownership of a strategic resource (personal
information) without using black economic empowerment or other such tools.
In the meantime,
perhaps we can consider some kind of grandfather clause to allow their
operations to continue until a new law is in place.
There is another issue though that I wish to ponder:
In addition to providing credit reports to credit grantors,
they also supply potential employers and some of the high unemployment can be
put squarely on the shoulders of the credit bureau. After all no employer
wishes to employ a person listed on the “blacklist” so many qualified people
are now outside of possible employment. I argue that is, if not
unconstitutional, then against the labour law, as you may not discriminate on
grounds of the person’s economic status.
Shelf Labelling versus Unit Prices
In last month’s Consumer News Namibia Magazine, I wrote about the unit pricing on shelves. This refers to the practice of indicating the prices per unit (kilogramme, litre, single product in bilk packs, etc.) I had a chance to travel around Namibia during the past few weeks I was fortunate to travel around the country taking tourists to places such as Swakopmund, Walvis Bay and Okahandja. While visiting the towns I took the opportunity to visit the most common shopping places. I noticed with some joy that there are a few shops who already label their products for the convenience of the consumer. I must commend Shoprite on having almost all their products labelled with the unit price clearly indicated, while Pick & Pay has around half of their products labelled – it is perhaps just laziness at the IT department to fill in all the fields correctly in their central system as the labels already have place to indicate the unit price? In my cursory examination at OK and Fruit and Veg, I did not find any of the products with unit prices indicated.
This was rather strange as these South African stores have
the regulations and laws in South Africa, but clearly do not yet bother with
our Namibian consumers till they have a law to force them. In addition, the
Namibian chain store, Woermann & Brock, did not have unit pricing and I
hope they consider changing this soon.
After all as a Namibian owned chain store they have moved into South Africa
where I am sure they obey the South African rules.
After reading my article quite a few people contacted me
about shelf pricing they see when they pick up the product and put into their
basket – but find to their horror there is another price in the “computer
systems” and the cashier can do nothing about it.
Whooa – as Al Pacino would say. That is not problem as a
consumer. The store cannot make their problem yours. They are responsible for
correctly pricing the goods on the shelves if they do not wish to price each
product individually.
I had some difficulty finding the applicable laws governing
commercial transactions before Independence – as these laws are still
applicable until repealed by the Parliament in a Namibia Consumer Act. But,
when I search through the training manuals of the Namibian Police’s Commercial
Branch and found the following list (as of the day of Independence) that were
applicable still in Namibia:
·
Merchandise Marks Act, 1941 (Act No. 17 of
1941),
·
Business Names Act, 1960 (Act No. 27 of 1960),
·
Price Control Act, 1964 (Act No.25 of 1964),
·
Sales and Service Matters Act, 1964 (Act No. 25
of 1964),
·
Trade Practices Act, 1976 (Act No. 76 of 1976)
This is a very interesting fact. Thus our police are able to
interfere in consumer versus business matters – also on the side of the
consumer. Next time this happens to you, offer to call the police unless they
offer you the product at the shelf indicated price. Yes, they may even end up
in jail if they do not comply.
I wonder how long before our business community will now
take to also push for the creation of a Consumer Protection Act that clearly
stipulates their responsibilities in the new day and age.
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