The following was received from a member of the public
I hereby wish to lodge a formal complaint against Reliance Motors cc for poor after sales service delivered to us. I also want to put forward a serious vote of no confidence in this dealer.
Reliance Motors cc is not as trustworthy as their name implies, maybe their cars but definitely not their service. The truth is that they are very reluctant to deliver good after sales service. We had a mechanical breakdown with our car on the 3rd of November 2010 and took it to them on the 4th of November for repairs.
The staff of Reliance Motors is simply not concerned about time, the inconvenience and humiliation we suffered throughout this ordeal. Client service is not a priority for them. They did not even have the decency to inform us once about their progress. We were the ones to phone and enquire on daily basis and even offer our help to speed up things, but to no avail. They simply have no sense of urgency to get the work done or simply do not care.
We are commuting daily to work and need our car desperately and are tired of their excuses, unprofessional and incompetent behaviour. We write this letter out pure frustration, unhappiness and helplessness with our predicament.
Is there any regulation body out there where one can report these arrogant car dealers?
Solving Namibia's economic problems - excerpt from Future Namibia
I read a very interesting piece on “Solving Africa’s Commercial Poaching Pandemic” by Ron Thomson and use his analogy below in relation to our economic problems.
“To begin to solve the problem we have to identify its real causes. This can be likened to the approach to the AIDS pandemic. In AIDS, like in economics, there are two levels that must be looked at. The underlying or “proximate” cause of an AIDS patient’s death – even though he dies of pneumonia or TB – is his primary infection with HIV. Pneumonia and TB – the “ultimate” cause of death – can be treated with modern medicines; but they do not work when the patient’s immune system has been destroyed by HIV. You cannot save an AIDS patient’s life by treating only the ultimate disease unless the proximate cause of the illness is removed.
Namibia’s economic problems have both proximate and ultimate causes, too. The solution must eliminate its proximate causes which are multiple and complex.
They include: a hugely expanding rural population that is moving to the urban areas; illiteracy – especially in regards Information Technology; lack of adequate schooling and medical care facilities; and their constantly escalating states of poverty.
But the principal proximate cause is poverty. Removing poverty from the equation will take lots of money. But where will the money come from if the solution is to be sustainable for Namibia?” [i]
It is time for us to stop the blaming game of “colonial masters” or “the white man”, and tackle our problems with both hands to show that Namibia can solve its own problems.
In this book I have used a wide variety of experiences and quotes from other people around the world that I think can influence and shape our future direction. Not only have I researched the history of countries and economic policies, where possible, I have also consulted with experts in various fields to provide specific solutions which we can use in Namibia. (While doing my research for this section of the book I spent a lot of time on research and quite a bit of time reading through some of the Ancient Greek philosophers. I especially enjoyed reading “A treatise on Government” by Aristotle and would suggest it to any reader. These, and others, I got free of charge from the Project Gutenberg – over 25,000 free books available online.[ii] )
These lessons and advice has been added to my experience and is summarised as policies for a future Namibia at the end of my book.
[i] Paraphrased from - Ron Thomson, Solving Africa’s Commercial Poaching Pandemic – African Sporting Gazette (Volume 11· Issue 3)
[ii] www.gutenberg.org
“To begin to solve the problem we have to identify its real causes. This can be likened to the approach to the AIDS pandemic. In AIDS, like in economics, there are two levels that must be looked at. The underlying or “proximate” cause of an AIDS patient’s death – even though he dies of pneumonia or TB – is his primary infection with HIV. Pneumonia and TB – the “ultimate” cause of death – can be treated with modern medicines; but they do not work when the patient’s immune system has been destroyed by HIV. You cannot save an AIDS patient’s life by treating only the ultimate disease unless the proximate cause of the illness is removed.
Namibia’s economic problems have both proximate and ultimate causes, too. The solution must eliminate its proximate causes which are multiple and complex.
They include: a hugely expanding rural population that is moving to the urban areas; illiteracy – especially in regards Information Technology; lack of adequate schooling and medical care facilities; and their constantly escalating states of poverty.
But the principal proximate cause is poverty. Removing poverty from the equation will take lots of money. But where will the money come from if the solution is to be sustainable for Namibia?” [i]
It is time for us to stop the blaming game of “colonial masters” or “the white man”, and tackle our problems with both hands to show that Namibia can solve its own problems.
In this book I have used a wide variety of experiences and quotes from other people around the world that I think can influence and shape our future direction. Not only have I researched the history of countries and economic policies, where possible, I have also consulted with experts in various fields to provide specific solutions which we can use in Namibia. (While doing my research for this section of the book I spent a lot of time on research and quite a bit of time reading through some of the Ancient Greek philosophers. I especially enjoyed reading “A treatise on Government” by Aristotle and would suggest it to any reader. These, and others, I got free of charge from the Project Gutenberg – over 25,000 free books available online.[ii] )
These lessons and advice has been added to my experience and is summarised as policies for a future Namibia at the end of my book.
[i] Paraphrased from - Ron Thomson, Solving Africa’s Commercial Poaching Pandemic – African Sporting Gazette (Volume 11· Issue 3)
[ii] www.gutenberg.org
NTN -National Theatre of Namibia needs help - online Facebook management
Just tried to help the National Theatre of Namibia. Told them not to repost so often (every minute four times come on! All this does is show their own link over and over again on their advert - they of course do not see it, but the rest of us get it posted under each other four times) Guess what they do. Tell me that is marketing. Well they are now officially part of the type of marketing not to do.
They also get the bad customer service award for this week for not appreciating customer feedback. (BTW got a picture of the post for posterity)
If anyone knows the person responsible at NTN - PLEASE help them.
They also get the bad customer service award for this week for not appreciating customer feedback. (BTW got a picture of the post for posterity)
If anyone knows the person responsible at NTN - PLEASE help them.
My life is good - living the jet-setting life in Düsseldorf
I am just finishing off this note then I am on my way to my flat here in Düsseldorf, Germany. The past few months have been an uphill battle to get here, but WOW, it was worth it.
This morning I woke up and looked out the window. (First, I must add, that the flat I am in has the most wonderful central heating;-) The view was one of the Rhine river and the skyline of Düssledorf. After a shower, small breakfast with some great coffee - it was off to work. My office is less than 10 minutes walk away and the pathway travels along the river almost the whole way.
At the office most of the collegues greet me and always have time to ask how I am getting along with the German langhuage, and the updating of my knowledge on their new software systems.
At lunch, have to choose from so many various types of bread to go with my chees and salami sandwich (Have decided to take the same filling, just change the bread everyday.)
After lunch, received my laptop (the iPad is not yet ready - damn) and the we finish work at 15:30.
Off for the weekend.
Now why am I telling you?
The past eleven years I have had a dream of creating a centralised computerised economic modelling system for countries in southern Africa. For most of this time, I have struggled and not been financially well off.
BUT, I have enjoyed myself. And when on days like these (85 days in EU), I must remember that all good things come to those who work for them.
This morning I woke up and looked out the window. (First, I must add, that the flat I am in has the most wonderful central heating;-) The view was one of the Rhine river and the skyline of Düssledorf. After a shower, small breakfast with some great coffee - it was off to work. My office is less than 10 minutes walk away and the pathway travels along the river almost the whole way.
At the office most of the collegues greet me and always have time to ask how I am getting along with the German langhuage, and the updating of my knowledge on their new software systems.
At lunch, have to choose from so many various types of bread to go with my chees and salami sandwich (Have decided to take the same filling, just change the bread everyday.)
After lunch, received my laptop (the iPad is not yet ready - damn) and the we finish work at 15:30.
Off for the weekend.
Now why am I telling you?
The past eleven years I have had a dream of creating a centralised computerised economic modelling system for countries in southern Africa. For most of this time, I have struggled and not been financially well off.
BUT, I have enjoyed myself. And when on days like these (85 days in EU), I must remember that all good things come to those who work for them.
SMS Services that hurt
http://www.taramo.me
DO NOT USE THIS. They are a Namibian company that will charge you N$ 8.00 per week though there is no service you receive.
They have this in their fine print and not on their front page.
Hidden in their Terms of Service:
5. PAYMENT
To participate, you must sign-up at www.taramo.me .Part of the mobile services provided by us will include reverse billed premium rate text SMS services.
When you participate, you agree to be bound to the following:
We charge a weekly subscription of N$ 8.00 (excluding VAT). Because it is a weekly subscription, subscription is not automatic, therefore, if you wish to continue to use this services, you must subscribe again.
You receive on the first day a free grab-feed activation;
We charge a daily fee of N$0.99 grab-feed activation;
All transactions and/or payment are final and errors are billed.
DO NOT USE THIS. They are a Namibian company that will charge you N$ 8.00 per week though there is no service you receive.
They have this in their fine print and not on their front page.
Hidden in their Terms of Service:
5. PAYMENT
To participate, you must sign-up at www.taramo.me .Part of the mobile services provided by us will include reverse billed premium rate text SMS services.
When you participate, you agree to be bound to the following:
We charge a weekly subscription of N$ 8.00 (excluding VAT). Because it is a weekly subscription, subscription is not automatic, therefore, if you wish to continue to use this services, you must subscribe again.
You receive on the first day a free grab-feed activation;
We charge a daily fee of N$0.99 grab-feed activation;
All transactions and/or payment are final and errors are billed.
Subscribe to:
Comments (Atom)
How Torn Covers and Free Floppy Disks Started My ICT Journey
When I was a kid in Johannesburg, my grandma worked for CNA — Central News Agency. They were the big company that brought overseas magazines...
