Making A Better World - Milton Louw

(First Published in New Era Newspaper - 2 July 2014) At the end of every month I enjoy going to one of the big casinos in Windhoek and trying out my luck on the machines. Sometimes I win a little, but most of the time I lose. While sitting there though, I have noticed quite a few people who seem to lose every time that I am there. These gamblers are quite vocal when they lose and loudly claim that the casino management is purposefully preventing “their” machine from winning. They believe that after all the money they have spent, they should be getting a return on their investment. The dictionary defines gambling as “takin a risky action in the hope of a desired result”. In the case of a gambling house, the owners are sure they will get their money as there is only a certain percentage that actually gets paid out in winnings. This percentage of winnings and other legal aspects are controlled by the Ministry of Environment and Tourism through the Casino and Gambling Houses Act 32 ...

(First Published in New Era Newspaper - 25 June 2014) Imagine your brother loses his job. He is a family man with two children and is now in need of a place to stay. You have a one-bedroomed flat at the back of your house that you normally rent out for N$ 2,000.00 a month. At the time he loses his job, you have no renters so you decide to give your brother and his family the chance to stay there. In addition, your brother and you agree that you will help him until such time as he gets another job and that when he gets a job, he will give you back the money that you have lost as an opportunity cost. Now, while it is true that you are helping your brother, you are also having an “opportunity cost”. Opportunity cost is the value of the next best choice that one gives up when making a decision. In basic terms, any decision that involves a choice between two or more opportunities has an opportunity cost. In the case above, the cost of helping your brother is going to mean a loss o...

(First Published in New Era Newspaper - 4 June 2014) Recently a family member of mine woke up to the reality of how cold it really is this winter in the capital. At the end of April the City of Windhoek came to cut his power supply because of arrears in the family water and electricity account. The amount of arrears had accumulated over a period of twelve months as the family did not every time pay the full amount due. After around a year, the family was faced with just under N$3,000 they had to pay before electricity could be re-connected. A friend in Windhoek recently came to the end of their rental contract of a year and presumed that the contract would automatically be renewed with a possible slight increase from her present N$ 5,000 per month. Imagine her surprise when the landlady sent her the new contract with the rental agreement now being N$ 6,200 per month. This is a month on month increase of N$ 1,200 or 25%. The friend and her family earns around N$ 12,000 in total a...

(First Published in New Era Newspaper - 11 June 2014) Last week Wednesday, my first consumer column for New Era appeared and I was very pleased when a fiend indicated that he had seen my column. I was however very quickly deflated when he added that he had glanced through the article but was not actually sure what it was about. After some light questioning, I realised in fact that he had only read the heading and perhaps the first paragraph. This led me to question (for at least five minutes anyway), why do I bother writing about consumer issues if not even my friends were reading it? Immediately though my common sense returned and reminded me that I am, and always will be, a consumer activist. This led me to the topic of today’s column, namely “What is a consumer activist?” A consumer activist according to the dictionary meaning is “a person whose job is to protect the rights of customers, for example by giving advice, testing products, or trying to improve laws relating to ...

(First Published in New Era Newspaper - 4 June 2014) Is it possible for the Government of Namibia, through the Bank of Namibia, to wipe all our bad credit information off the blacklist? I do not want to have the debt written off, but rather just have every consumer in Namibia start with a clean slate as far as their credit record is concerned. I believe this will help address the issue of access to credit for those Namibian that can afford credit. Many of these consumers may have paid their debts in full – and are in a position to afford credit – but their access is blocked by negative credit information still being stored on their credit record. This writing off of the “bad history” will ensure that consumers who can afford credit can be able to access it. It is presently difficult to get credit, it is expensive and this holds back growth. Access to a sustainable credit market is essential to all our development goals, especially Vision 2030. The Bank of Namibia (BoN) announced...

This column first appeared in the Namibian newspaper on 29 November 2012 The inability of people to purchase a first time home is a common complaint heard everywhere in the country. In this column I would like to look at problems created by property speculators and what can be done to assist in getting a bigger portion of our citizens to become homeowners. One of the ways that speculators make money can be illustrated through the townhouse developments that have been springing up all over the country.  When the developer starts a project, most of the selling is done to a network of friends, family and other speculators who already own a property and gave the relationship with a bank to get the required financing fairly quickly and easily. Thus, sometime even before the first earth is turned, most of the houses in the development have already been sold. These purchasers however do not need to pay for the property until the actual development is completed. This means that they h...

(First appeared in Consumer News Namibia Magazine May 2013) Recently there was an article in an international publication about “smart toilets” being installed by municipal authorities of Toronto, Canada. The toilets were being installed at the city’s convention centre, the equivalent of our Windhoek Showgrounds. The purpose of installing the toilets is to allow them to analyse the data collected from the toilet. When I heard about it, my first question had to be why? The second issue that came to mind is that there is no more privacy if I should use a public smart toilet. (As I read further in the article, it turned out that the “smart toilets” was actually a publicity stunt.) But let us look a little bit deeper at what the company was actually claiming to do. The fake company is called Quantified Toilets and they claimed to have installed sensors in the Toronto Convention centre and other public venues that would automatically analyse “deposits” in the toilets to detect ...