Making A Better World - Milton Louw

The Namibia Consumer Protection Group (NCPG) has taken note of the continued loss of lives on our roads and wishes to propose a Passenger Charter for Road Transport in Namibia. The following core rights must be applicable to all regular services, irrespective of the distance of the service provided: • non-discriminatory transport conditions, • access to transport for disabled persons and persons with reduced mobility at no  additional cost and the financial compensation for the loss or damage of their mobility equipment, • minimum rules on travel information for all passengers before and during their  journey as well as general information about their rights; and • a complaint handling mechanism by carriers available to all passengers. If the distance travelled is 250 km or more (long-distance services) we propose: • passengers be given a ticket (printed or cellphone message) proving their entitlement to transport, • compensation and assistance in case of death,...

"Without moral and intellectual independence, there is no anchor for national independence." - David Ben-Gurion Namibia has a duty to speak out against all acts that deprive any individual of their fundamental human rights. The first line of the preamble to our Constitution states “Whereas recognition of the inherent dignity and of the equal and inalienable rights of all members of the human family is indispensable for freedom, justice and peace;” It is therefore the duty of each Namibian citizen, and all our political leaders to show moral leadership in our undertakings with all countries of the world. http://www.creativereview.co.uk/cr-blog/2011/march/the-zimbabwean-the-voiceless-campaign A new advertising campaign for The Zimbabwean highlights the newspaper's role in giving a voice to the people of Zimbabwe. The posters feature images taken by photojournalists who have worked in the country over the last two years, and direct viewers to the newspaper's  w...

The discussion about bible studies at school is a reaction to our realising that we have lost our moral compass as a nation. Because we remember the days of pre-independence as being without this type of lawlessness, it is easiest to point to a single change, such as the removal of bible studies from schools, and say we should reinstate this and then things will become better. Unfortunately this is too easy an argument and might even detract us too long while these things continue to occur in our communities. We need to tackle the root of the problem directly; There is a lack of godliness in our culture since we embraced our Independence. By this I refer to the feeling that as individuals we are aware that our deeds on earth will be judged when we pass from this earth. This feeling is the one that makes you look around when you are about to do something wrong. That feeling that makes you come to the defence of those more vulnerable in our community, that feeling that makes us give...

First printed in The Namibian 11 April 2013 Writing this weekly column has become the highlight in my week. In any given week I can expect at least three different issues to stick out their head that want to be brought to the attention of the esteemed readers. The past week was one in which more than eight different issues have been raised and I found myself overwhelmed in making the decision of what to write about. Then on Tuesday while I was in a pharmacy seeking to purchase a vitamin supplement containing ginseng and St John’s Wort, it struck me that most of the issues the past week have been about misleading advertising. But first, let me tell you about my experience at the pharmacy. For the past ten to twelve years I have been a big supporter of homeopathic medicines as an alternative to man-made medicine and worse, their expensive brand names that are pushed by our medical profession. In 2003, while spending a year studying the possibility of creating a central database fo...

First printed in The Namibian 04 April 2013 This week I wish to share with you my experience with debt and the threat by the lawyers that “the Sheriff of the Court” will come take my possessions and sell them to repay debts that have been registered with the court. I have two registered debts that I am aware of. Both are debts incurred while running my company and applied by the creditors to my personal responsibility. The one debt is stated by the creditor to be over N$ 25 000 and thus is a matter for the High Court. Now, you must keep in mind that though you might not wish to discuss your debt, the creditor is doing everything possible to make sure as many people as possible know about it. The use of the threat to inform the widest possible audience is the greatest tool of the creditor to force you to pay what the court has agreed you owe them. (This is important: The amount you are supposed to owe is the amount they have convinced the court you must pay – and I will come back to...

First printed in the  Namibian of 28 March 2013 All of us have at one time or another bought a product and on using the product notice that the expiry date has passed. The expiry date (or shelf life) indicates the length of time that foods, beverages, pharmaceutical drugs, chemicals, and many other perishable items are given before they are considered unsuitable for sale, use, or consumption. This is a way in which consumers are protected from unsafe products, and it provides protection for the seller of the product as the consumer has sufficient information through the printed expiry date. Now imagine going to the shop and buying a roll of toilet paper. You store the toilet paper and after two months you take it out of its packing to use for what you bought it. Would you not be a little upset if when you start to use the toilet paper it all falls apart while you are using it? When you go to the place you bought it to insist they refund you your money, you might have to si...

In conclusion the following can be said, consumer protection forms a cardinal part of our law. Most of the time consumers constitute the layman off the street, who is not always aware of what their rights are or what they should be. Once they enter into a credit agreement with a credit grantor it is as if they hand over all their trust and rights over to the credit grantor. For this reason it is not always possible for consumers to realize when they are being trapped into an agreement, which they might not be to their benefit. It may happen that a consumer takes on more credit agreements than they can afford, and they end up defaulting on payment, in Namibia whenever a consumer defaults on the third to fourth time they are handed over to ITC, a credit bureau that blacklists consumers and restricts them from any other agreements or contracts. The consumer laws and legislation in Namibia is not reformed and up to standard to guarantee a consumer, that in the event of him/her defaultin...