The following was received from a member of the public

I hereby wish to lodge a formal complaint against Reliance Motors cc for poor after sales service delivered to us. I also want to put forward a serious vote of no confidence in this dealer.

Reliance Motors cc is not as trustworthy as their name implies, maybe their cars but definitely not their service. The truth is that they are very reluctant to deliver good after sales service. We had a mechanical breakdown with our car on the 3rd of November 2010 and took it to them on the 4th of November for repairs.

The staff of Reliance Motors is simply not concerned about time, the inconvenience and humiliation we suffered throughout this ordeal. Client service is not a priority for them. They did not even have the decency to inform us once about their progress. We were the ones to phone and enquire on daily basis and even offer our help to speed up things, but to no avail. They simply have no sense of urgency to get the work done or simply do not care.

We are commuting daily to work and need our car desperately and are tired of their excuses, unprofessional and incompetent behaviour. We write this letter out pure frustration, unhappiness and helplessness with our predicament.

Is there any regulation body out there where one can report these arrogant car dealers?

The argument for rent control in Namibia

The Namibian newspaper has requested that the Namibia Consumer Protection Group to express themselves on the escalating rental prices being charged in the country. The price increase in rentals of property have increased drastically and people cannot afford these prices as their salaries have not increased accordingly.

What is Rent Control?
Rent control refers to laws or regulations that set price controls on the renting of residential housing. It functions as a price ceiling. Rent control exists in approximately 40 countries around the world.

Generally the laws dictate the frequency and degree of rent increases and are limited to less than the rate of inflation.

Arguments for rent control
First, on the economic front, such a law gives the tenant the ability to insist on certain improvements being done a minimum standard, without allowing the landlord to retaliate with higher rental fees.

Secondly, the social dynamics of rent control, or to use the correct term, rent stabilisation, is an important one for consumer protection. Without rent stabilisation, landlords can demand any increase and tenants must either pay or move. These regulations provide some assurance that the consumer can maintain stability in their housing situation.

Third, the moral argument is that housing is a human right that is more important than the property rights of the landlord. With this argument, the landlord's income is restricted to a formula, for example no more than 20% higher than the monthly installment on a bond for a house of this value.

Arguments against rent control
The main argument against is the putting a cap (highets price) on rent reduces the quantity and quality of housing available.

Introducing rent control reduces the number of investors willing to purchase housing for the purpose of renting to receive an income. Thus rent control can lead to creation of less housing, raises prices and increases urban decay in certain areas of a town.

If rent control should be introduced in Namibia, this will reduce the resale value of affected properties. Thus, banks and other mortgage holders would find the values they estimated to be higher than the true resale value if they need to foreclose. In addition, municipal valuations would have to be reduced in line with the value reductions.

What is causing the problem?
Rather than just accept Rent Control as the only solution, we need to look closer at the problem and find the causes of rental increases.

In essence, a free market economy such as ours allows all interested would-be tenants equal opportunity to offer a rental amount for the space. In conditions of monetary inflation and housing shortages rents rise as landlords have tenants willing to meet their asking price. In other words, the landlords would reduce rents if no-one was willing to pay the rental fee.

Conclusion
 Rent Control can be used as an interim measure to attempt to keep rental affordable, but this is not a solution that will solve the problem of the housing shortage in urban areas. Municipalities have to increase the number of erven available for building of lower income housing and the prices should stabalise once the supply and demand equation is more balanced. The costs of land-use regulation are also extremely unfair to the development low cost housing units and this is something that can be changed fairly quickly by local authorities.


The increase of rent in Namibia has led to high-cost to income ratio. Thus the families affected by high or unaffordable rentals means they are now unable to afford non-housing necessities such as food and medicines. The Namibia Consumer Protection Group (NCPG) believes the answer to the problem of high cost to income ratio is to directly increase the income of low-income households. The Government should look at a policy programme that provides food stamps, health insurance, national pension plans, etc that make non-housing expenses more affordable.


Namibia needs to find sustainable solutions which improve health, safety and comfort for all its citizens, and more specifically reduce the costs incurred by low-income families for the use of water, energy and housing.

I am a Citizen Informaticist

I have found an all encompassing title for my purpose in life. I am a citizen informaticist. This is the belief that the best way to improve the lives of citizens is to improve the flow of information.

This includes:

* information about government services; and 

* information about the citizen and their specific needs

My vision is that citizens throughout the world will share information to ensure ethical leadership. 

In this regard, I define ethics as being the code of values that guide a person's choices and actions — the choices and actions that determine the purpose and the course of their life.

The vision being clear, I can better understand my mission:

“Develop the tools and systems to assist the management of countries (government, civil society and private sector) in providing access to services and technologies to allow maximum quality of life to all who live there.”

Once the vision and mission are clear, I have to develop SMART objectives that ensure that vision is met. Looking back at the past ten years of my life, I realise that most of my actions (projects) have been guided by my choice to be a Country Informaticist.

These include:

1. Future Namibia - a book identifying that discrimination is not based only on race, culture, gender, or geographical location, but more importantly in access to services (and technology).
2. Milton Louw blogs - This blog has been used to share my ideas - and led to articles in newspapers and interviews on television to further share the ideas of an empowered citizenry.
3. Government of Namibia Blog - A Directory of the Government of Namibia. That includes

• Contact details of Ministers through to Directors of each Ministry 
• Vision, Mission and Objectives
• Strategic plans 
• Description of focus areas
• Explanation of work processes
• Recent press releases
• Press articles about the Ministry

My next project is co-authoring a book "THE ETHICAL WAY TO WIN ELECTIONS: The Essential Guide to Building a Successful Value-based Campaign".

Would you join me in being a citizen informaticist in your country?

I am an pan African

Citizenship of a country is like being a member of a certain club. It allows you access to certain services, participation in social and economic programmes as well as the rewards.

Let's put Namibia on the forefront of technology

I am a social entrepreneur that has been developing a central register of data for Namibia since 1993. As a student of computer science and statistics I was interested in developing an economic modelling system to assist my country through the first years after Independence in 1990. At present, this personal data register includes over 1 million records, or over half the population. This comes from public information such as electoral rolls, land registers, etc.

In 1999, I started a partnership with Creditreform Düsseldorf Frormann KG to develop a proposal for an integrated central register of personal and business data that would assist Government and the financial services industry provide better services to the people and businesses. The collection of data has continued over the 12 year period and we have met with various government officials to explain the benefits. However, the understanding of how to implement the technology has been lacking.

The World Economic Forum (WEF), has started discussing personal data as a new asset class and in its most recent report: "Rethinking Personal Data: Strengthening Trust" they suggest four main steps to be taken, namely:

1. Engage in a structured, robust dialogue to restore trust in the personal data ecosystem. The debate needs to focus on achieving consensus on some of the key tensions, including securing and protecting data, developing accountability systems, and agreeing on rules for the trusted and permissioned flow of data for different contexts. Central to this dialogue is the inclusion of individuals, who play an increasingly important role as both data subjects and as data creators.
2. Develop and agree on principles to encourage the trusted flow of personal data. The simple slogan of “think globally, act locally” can help frame these principles (i.e. shared principles can help all the actors aim towards the same outcomes, even if their approaches for how to get there differ).
3. Develop new models of governance for collective action. Regulators, organizations and individuals can play complementary roles in establishing accountability systems, enforcement mechanisms, rights and permissions.
4. Establish “living labs”. Given the complex social, commercial, technical and regulatory uncertainties and interdependencies, an environment which can provide stakeholders with the ability to test and learn in real time (and at scale) needs to be established. These labs can provide a safe context for more fully understanding the system dynamics and collectively identifying shared opportunities, risks and the means for effective collaboration.

I would like to offer my databases and experiences in Namibia to a research organisation or team, to use in establishing a "living lab" on a country-wide scale.

Please fell free to contact me on any of the communication methods listed below.

Mobile: +264 81 688 1368
Email: miltonlouw@gmail.com
Blog: http://milton-louw.blogspot.com/
LinkedIn: http://www.linkedin.com/in/miltonlouw

Am I Afropolitan? - "a rose by any other name"

I define myself as being the person I see in the mirror. My friends define me as what they see now, my community define me as what I have achieved. However, how does the world, who does not know me, define me?


If they cannot define me, they find it difficult to interact with an unknown. We might hide behind the pretense of not seeing differences, but that would be lying to ourselves.

So, rather than disagree with you on what you call me, I embrace all those labels!

For each label, I am able to attach myself to another group to find similarities rather than differences.

Call me AFROPOLITAN
Recently I came across an article about being Afropolitan. This word means:

• An African from the continent of dual nationality 
• An African born in the Diaspora 
• An African who identifies with their African and European heritage and mixed culture.
• An African free from local, provincial, or national ideas, prejudices, or attachments; at home all over the world.

Let's examine if I fit into these meanings, and who of you are also in that box?

Africans with dual nationality

I was born in South West Africa. At Independence, I received Namibian nationality. That is the passport I carry and I am proud to be a Brave Warrior. Nonetheless, South Africa recognises me as having a right to citizenship, even though I have not exercised that right. So, I have dual nationality.

Who else in Namibia has dual nationality?

Aaaaaah, 
my Namibian born friends who also have German or British passports, you too are Afropolitan.
any other Namibians with dual nationality - including everyone born before Independence - and living in a cosmopolitan area

Born in the Diaspora

Not me. But all my exile friends born in the rest of the world - "Welcome, Karibu, Onde Kutambulako!"

Identifies with the Mixed Culture

I call myself a "Cool Coloured Chap" - you may too. I recognise, and appreciate both my African and European cultures. I can enjoy the music of the penny-whistle (african) and electric guitars (european) .


In addition, I have made the effort to understand the history of the other cultures in my country. This is important. An AFROPOLITAN must make an effort to understand Africa, its similarities and its differences. Our strength in calling ourselves "from Africa", is our diversity.

Without Prejudices

OOPS. Will have to work on my -isms. I consider capitalism to be a system that does not work for the majority of its people.

Jokes aside, I am comfortable in a church, temple, synagogue, ashram or any other place of worship. This is a start.

Conclusion

We are more the same than what we recognise.  Now I have one more name that can help me see people who are just like me.

Consumer Protection Group advocates for laws to protect buyers

Original Story in the Namibian Newspaper
By: ROB PARKER - Namibian Newspaper

This week The Namibian Consumer spoke to Milton Louw, founder of the Namibia Consumer Protection Group (NCPG) about the activities of his organisation and the biggest issues affecting Namibian consumers today.

You are the founding member of the Namibia Consumer Protection Group? what does this group do? What are your powers? 

The NCPG is a lobby group started in 2009 to provide an information channel to consumer about their rights in Namibia. It focuses on illegal and unethical behaviour by Namibian companies.
The Consumer Charter we promote states all consumers have:
*   The right to basic goods and services which guarantee survival.
*    The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life.
*   The right to be protected against dishonest or misleading advertising or labelling.
*   The right to choose products and services at competitive prices with an assurance of satisfactory quality.
*    The right to express consumer interests in the making and execution of government policy.
*   The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services.
*   The right to acquire the knowledge and skills necessary to be an informed consumer.
*   The right to live and work in an environment which is neither threatening nor dangerous and which permits a life of dignity and well-being.
It is a volunteer organisation and uses our facebook group to encourage membership. We currently have around 380 members who actively participate. In one of our most successful campaigns regarding the proposed electricity rate increase in 2010, we had over 5 000 electronic signatures to our petition – this can be seen as the non-participating membership. Our database includes information on both groups and allows us to send communications to the complete group of over 5 000.
This Facebook page is also our primary method of information dissemination. In addition, we post articles on our personal blogs as well as regular media updates on issues we believe consumers should know. I am a volunteer also, and act as the executive director. We have no acknowledged legal status in the terms of the law.

South Africa, last year, introduced a comprehensive Consumer Protection Act (CPA), Why do we not have a similar Act in Namibia?

This has been proposed in Namibia and the Ministry of Trade and Industry (MTI) is the line Ministry. For the past four or five years the various ministries including Justice, have been working at putting a law in place.

What stage is the Namibian consumer protection Act at? Is it stalled at this stage? What will get it back on track?

Last year they called for tenders to provide the ministry with help in drafting the law. The last time we inquired from MTI was in March 2012 and we have not received feedback on the present status as yet. The Namibian Competition Commission has also been assisting with research into the issue and we hope to soon have feedback on this issue.

What is the role of the public in advocating for legislation to protect consumers?

At present, the public can only complain or make its voice heard via the media. We have no recourse to the law and hope this will be addressed in legislation. I would hope that more journalists in the print and television media would highlight the needs for legislation through showing areas where such protection is lacking. If this issue is not pushed harder, the business community will not voluntary provide the protection required.

What are some of the areas where a lack of consumer protection affects Namibians the most?

The financial services sector is one of the areas we believe needs to work together with NCPG to ensure consumers are fully aware of the implications of the contracts they sign with these service providers. In addition, the housing market in Namibia needs to be better regulated. The problem is not only with a law that needs to be put in place, but also because the estate agents are paralysing the working of the Estate Agents Board - another of the government regulators under the MTI.

Which laws currently protect Namibians from unscrupulous vendors?

There are certain sectors where laws should protect consumers such as is health, medicines, etc but there is no encompassing legislation that will give consumers protection, but also provide the necessary inspectors for the MTI to carry out their work.