Namibians are Miserable

What does it truly mean to be miserable? The dictionary offers a rather stark definition: “causing extreme discomfort or unhappiness, for example in a miserable situation.” It was with a certain degree of national pride, and perhaps a touch of indignation, that I stumbled upon a report ranking Namibia as the 34th most miserable country in the world. (Down since 2013 when we were 7th in the world.) This rather unflattering assessment is rooted in the misery index, a somewhat crude economic gauge devised by Arthur Okun. It essentially aggregates a country’s unemployment and inflation rates to provide a snapshot of prevailing economic conditions – the higher the number, the more miserable the populace. The rationale is straightforward: most citizens keenly feel the pinch of high joblessness and the relentless surge in prices.



Our current Misery Index score, based on the latest available figures, stands at approximately 40.4%. This is derived from our Consumer Price Inflation (CPI) of 3.5% as of May 2025, and a rather concerning unemployment rate of 36.9% in 2023. The report further highlights Namibia’s heavy reliance on its mineral wealth, with significant exports of diamonds, uranium, and gold. However, the mining sector, despite its economic contribution, only accounts for a mere 3% of the nation’s labour force. Given the limited diversification of our economy, it’s perhaps unsurprising that a substantial portion of Namibia’s workforce remains without employment. Furthermore, income inequality remains a glaring issue. Despite a respectable GDP per capita, Namibia continues to grapple with one of the highest GINI coefficients globally, last recorded at 59.1% in 2015.


My initial reaction to this article was, I must confess, one of immediate dismissal. “How dare these Westerners label us as miserable?” I thought, instinctively preparing a barrage of arguments about statistical flaws and cultural nuances. However, after a moment of reflection, I decided to delve deeper into the author’s perspective. And, regrettably, the core assertions hold true. Our consumer prices are indeed rising at a pace that outstrips salary increases, and our unemployment figures are, frankly, alarming. For those of us fortunate enough to be employed, this translates into a diminishing purchasing power year on year, often coupled with the added burden of supporting extended family members who are struggling to find work. A truly miserable situation, wouldn’t you agree?


This ought to serve as a stark wake-up call for Namibia. When our nation slides down the rankings in competitiveness or business confidence, the Namibia Chamber of Commerce and Industry (NCCI) and various business leaders are quick to lament the increasing difficulty of turning a profit, often urging the government to exercise greater caution. Yet, when the Misery Index comes into focus, the discussion often veers away from the underlying issues contributing to our ranking, instead devolving into debates about the index’s methodology.


This index, for all its simplicity, effectively shines a spotlight on the root causes of our misery: persistent employment challenges (too few jobs, and those that exist often pay too little) and the relentless upward trajectory of consumer prices.


It’s crucial to reiterate: I wrote ‘Namibians are Miserable’ – not ‘Namibia is a miserable place to stay.’


Incidentally, the Gini coefficient, for those unfamiliar, is a measure of income inequality, ranging from 0 (perfect equality, where everyone earns the same) to 1 (perfect inequality, where one person possesses all the income) to 1 (perfect inequality, where one person possesses all the income). Namibia, regrettably, has historically topped this list, with a GINI coefficient of 59.1%. This stark reality of income disparity is a fact we simply cannot afford to ignore.


Is the Veldbridge Offer to Trustco Legitimate? A Deep Dive

The recent murmurs around a “private offer” from a so-called Veldbridge Holdings to Trustco’s founding Van Rooyen family have stirred intrigue and skepticism—especially amid rising debt concerns and strategic manoeuvering by Trustco Group Holdings (TGH).



1. Trustco’s Debt Picture: A Tangled Web

  • As of March 2025, Trustco’s debt owed to Next Capital (the Van Rooyen family’s investment vehicle) soared to approximately US $280 million, encompassing a mix of secured, unsecured, interest-bearing, and equity-linked liabilities. This positions the family as the holder of 70% of the group’s long-term debt  .

  • Earlier, in mid-2024, Trustco had already converted N$4.4 billion (~US $250 million) of debt to equity at a price reflecting a 350% premium over its 90-day VWAP—boosting its net asset value by around N$1.5 billion  .


2. Strategic Restructuring & Governance Moves

  • Trustco is amidst a debt restructuring spree:

    • In early 2024, it introduced a punitive caution for shareholders via SENS, warning that ongoing conversion and recapitalisation negotiations—especially involving the U.S.-based Riskowitz Value Fund (for up to N$950 million)—could materially affect share value  .

    • This capital would help Trustco increase its stake in Legal Shield Holdings to around 91% and prepare its balance sheet for future growth  .


3. The Veldbridge Claim: Fact or Fiction?

  • Despite extensive coverage of Trustco’s financial restructuring and high-profile debt-to-equity swaps, no credible reporting or official filings reference Veldbridge Holdings or any offer from such an entity.

  • Given the opaque nature of corporate disclosures and the Van Rooyen family’s tight control, it’s entirely plausible such a proposal could be under consideration—but with no public confirmation to substantiate it, caution is essential.


Final Verdict: Is the Veldbridge Offer Legitimate?

At present, there’s no verified evidence that Veldbridge Holdings has made a formal or credible offer to Trustco.

  • On one hand, repeated debt-to-equity conversions, family interventions, and capital raises suggest a deeper knowledge of investor and corporate maneuvers—so an external offer isn’t inherently implausible.

  • On the other, without public documentation (press releases, regulatory filings, or media reports), the claim remains unverified.


Bottom line: Treat references to a “Veldbridge offer” as speculative until official confirmation is released.


Suggested Actions for Investors and Observers

  1. Watch for official disclosures—monitor Trustco’s SENS announcements, investor relations pages, and filings on JSE/NSX/SEC websites.

  2. Vet sources carefully—social media claims or opaque posts should be cross-checked with reputable local or international business news outlets.

  3. Understand the context—Trustco’s recent fiscal manoeuvers suggest a company navigating complex strategic shifts, possibly fuelling speculative reporting.


Summary Table

Issue

Facts Found

Debt Levels

    ~$280M owed to Van Rooyen’s Next Capital; recent debt-to-equity conversions

Recent Actions    

    Equity swaps, Riskowitz recapitalization plan, Nasdaq listing path

Veldbridge Offer

    No independent confirmation; appears speculative


Caveat: This post is based solely on publicly available sources. If substantiated details or disclosures about Veldbridge emerge, the analysis should be updated accordingly.


Are Ultra-Processed Foods Really That Bad for You?

When you walk into a supermarket, you are surrounded by a rainbow of products in boxes, packets, and bottles. Some are promoted as “healthy,” others as “quick and easy.” But behind the bright colours and clever marketing lies a category of food that more and more health experts are warning about: ultra-processed foods.


What Exactly Are Ultra-Processed Foods?

Ultra-processed foods (UPFs) are not simply “processed” like frozen vegetables or canned beans. They are heavily modified industrial products—engineered in a factory, not a kitchen.

They usually contain:

  • Artificial colours and flavours

  • Emulsifiers and preservatives you can’t pronounce

  • Large amounts of added sugar, salt, and unhealthy fats

Examples? Fizzy drinks, flavoured yoghurts, instant noodles, chicken nuggets, mass-produced white bread, and energy bars.

If you would never find the ingredient in your grandmother’s cupboard, there is a good chance it is ultra-processed.


The Hidden Risks

Eating UPFs regularly is linked to several health problems:

  1. Weight Gain Without Realising It

    Even when researchers gave people the same number of calories to eat, those on a UPF diet still ended up eating more—about 500 calories extra per day—because these foods are so easy to over-consume.

  2. Long-Term Diseases

    Studies link high UPF consumption to:

    • Obesity and metabolic syndrome

    • Heart disease and high blood pressure

    • Type 2 diabetes (12% higher risk for every 10% more UPF in your diet)

    • Some cancers

    • Even early death—up to 31% higher risk over decades.

  3. Damage to Your Gut and Brain

    The additives can disrupt your gut bacteria, while the engineered flavours can make your brain crave more junk, trapping you in a cycle.


Why We Eat So Much of It

In the United States, more than half of all calories adults consume come from UPFs. Namibia does not have exact statistics, but anyone walking into a shop can see how common these products are here too. They are cheap, widely available, and sometimes the only “convenient” option for busy working people.


Not All UPFs Are Equal

Some packaged foods, like high-fibre bread or fortified cereals, can still play a role in a balanced diet—especially for those with limited access to fresh produce. The problem is when UPFs become your main source of nutrition.


Practical Ways to Cut Back

  • Read the label: The longer the ingredient list, the more suspicious you should be.

  • Buy basic staples: Rice, beans, fresh vegetables, eggs—affordable and filling.

  • Cook more at home: You control the salt, sugar, and oil.

  • Make small swaps: Replace one UPF meal a week with something homemade and whole.


Final Thoughts

Food is not just about survival—it is about health, energy, and enjoyment. Ultra-processed foods are designed to be cheap and addictive, not nourishing. While it is unrealistic to avoid them completely, we can make better choices, one meal at a time.

Your body at 25 is still strong and forgiving, but the habits you form now will decide how healthy you are at 45 or 65. Make sure you are building a future you can enjoy.



Unclaimed Monies in Namibia: What You Need to Know in 2025

Thousands of Namibians – and their families – could be missing out on money that’s rightfully theirs.



Why this matters now

Every year, millions of Namibia’s dollars in pensions, insurance payouts, bank balances, and estate funds go unclaimed. This isn’t money that has been stolen or lost — it’s money waiting for its rightful owners to step forward.

In 2024 and early 2025, public notices from pension funds, insurers, and the Government Gazette once again revealed just how much is sitting untouched. Some of these cases date back years. The recent final transfer of old Trustco Bank deposits to the Guardian’s Fund reminded everyone of a hard truth: if you don’t claim, the money moves on — and claiming later can be a long process.


What counts as “unclaimed monies”?

In simple terms, these are funds owed to people (or their heirs) that the payer hasn’t been able to hand over. This can happen if:

  • The owner’s contact details have changed.

  • The owner has passed away and no beneficiary details are on record.

  • The claim was never submitted.

Common examples in Namibia include:

  • Pension and retirement fund benefits.

  • Life insurance or policy payouts.

  • Dormant bank accounts and deposits.

  • Estate funds where beneficiaries haven’t been traced.


The 2025 picture

Here’s what’s been happening lately:

  • Government Gazette notices continue to publish names and amounts under the Administration of Estates Act, with deadlines for claiming before funds move to the Guardian’s Fund.

  • GIPF unclaimed benefits lists still name dozens of members (figures have ranged between 155 and 176) who have yet to come forward.

  • Insurer alerts from companies like Sanlam regularly appear in newspapers and online, urging people to check for their names.

  • Guardian’s Fund transfers — in March 2025, leftover Trustco Bank deposits were officially moved to the Master of the High Court.


How to search for unclaimed monies

If you suspect you or a family member might be owed something, start here:

  1. GIPF Unclaimed Benefits Portal – Search by name if the person ever worked in government service.

  2. Recent Government Gazettes – Look up notices under the Administration of Estates Act.

  3. Insurer listings – Sanlam and others regularly publish lists in newspapers and on their websites.

  4. The Guardian’s Fund – Contact the Master of the High Court for funds already transferred there.


Making a claim

Although the process varies depending on the institution, you’ll usually need:

  • A certified copy of your ID (and the death certificate if claiming for someone else).

  • Proof of relationship (marriage certificate, will, or family register).

  • Proof of banking details.

  • A completed claim form from the relevant fund or office.

Start with the organisation that published the notice — they’ll guide you through their requirements.


Tips to avoid losing track of money

  • Check regularly – Names are published at different times by different organisations.

  • Keep your paperwork in one place – Store IDs, certificates, and bank proofs safely.

  • Update your details – Tell your pension fund, bank, and insurer when you change addresses or phone numbers.

  • Be careful with private tracing agencies – Many searches are free directly from the source.

  • Act early – The longer you wait, the more complicated the process can become.


Where Namibia can do better

  • central online registry combining all unclaimed money listings into one searchable database.

  • More digital tracing tools like SMS and email alerts from funds and insurers.

  • Clearer step-by-step claim guides from the Guardian’s Fund to help families navigate the process


The bottom line

If you think you or someone in your family might have unclaimed benefits, start your search today. The money won’t claim itself — and in many cases, you’ll find that the process is simpler than you think once you have the right documents.

Reimagining Elderly Care: Global Innovations and Solutions for Namibia

As populations age worldwide, countries are grappling with how to provide dignified, effective care for their elderly citizens. From innovative housing models to technology-enhanced support systems, nations are developing creative solutions that go far beyond traditional care homes. For Namibia, with its unique cultural landscape and geographic challenges, there's an opportunity to learn from global best practices whilst creating distinctly African approaches to elderly care.

Learning from Global Innovators

Around the world, countries are revolutionising how they think about ageing and care. Singapore has developed co-located models that bring childcare and eldercare under the same roof to improve the overall well-being of older adults and strengthen relationships between generations. This approach recognises that isolation isn't just an elderly problem—it affects entire communities.

In Japan, facilities like Hikari no Sato feature residential eldercare settings sharing sites with after-school clubs, where older residents with dementia help children with homework. These intergenerational programmes create meaningful connections that benefit both age groups, with studies showing success in building social capital and addressing social isolation amongst older adults.

Innovation extends to living environments as well. Dementia villages designed to mimic real communities with shops, restaurants, and amenities are emerging as future care models, moving away from institutional settings towards normalised living environments that preserve dignity and independence.



The Namibian Opportunity

For Namibia, these global innovations offer inspiration, but the solutions must be adapted to local realities. The country's vast distances, strong family traditions, and growing educational sector create unique opportunities for innovative elderly care approaches.

Student-Elder Exchange Programmes

Namibian universities could partner with care facilities to create mutually beneficial arrangements where students receive accommodation in exchange for meaningful engagement with elderly residents. This could involve 10-15 hours weekly of structured interaction, including technology tutoring, language exchange, and cultural learning opportunities.

Such programmes could integrate with academic curricula, offering community service credits or social work practicum experiences. Students would gain valuable life skills and cultural knowledge whilst providing companionship and modern expertise to elderly residents.

Ubuntu-Centred Community Care

Drawing on traditional African communal values, Namibia could develop neighbourhood care circles where extended families and neighbours share elderly care responsibilities. These networks would create intergenerational skills exchanges—elders teaching traditional crafts, storytelling, and cultural knowledge whilst receiving support with modern life skills.

Community centres could serve as daytime hubs for elderly activities and intergenerational programming, strengthening social bonds across age groups whilst reducing the burden on individual families.

Technology-Enhanced Rural Care

Given Namibia's geography and mobile phone penetration, technology offers powerful solutions for elderly care. Telemedicine programmes could connect rural elderly with healthcare providers in urban centres, whilst mobile health clinics with geriatric specialists could serve remote communities on regular schedules.

Family coordination through messaging apps could streamline care planning and emergency communication, ensuring that elderly relatives receive consistent support even when family members are geographically dispersed.

Economic Integration Models

Rather than viewing elderly care as purely a cost, Namibia could develop models that recognise elders as economic assets. Micro-enterprise programmes could pair elderly knowledge holders with young entrepreneurs, commercialising traditional medicine knowledge, crafts, and farming techniques.

Cooperative care arrangements would allow families to pool resources for shared carers, making professional care more affordable whilst maintaining family involvement. Government subsidy programmes could support family carers with stipends or tax incentives, recognising their valuable contribution to society.

Cultural Preservation Through Care

Positioning elderly care as cultural preservation creates additional value and purpose. Language documentation projects could engage students in recording elders speaking indigenous languages, whilst traditional knowledge centres in care facilities could serve as repositories of cultural practices.

Storytelling programmes connecting schools with elderly residents would preserve oral histories whilst providing meaningful interaction opportunities, creating living libraries of Namibian culture and wisdom.

Building Sustainable Solutions

The most promising approaches for Namibia would combine multiple strategies:

Adaptive Housing Solutions could include multigenerational housing cooperatives with shared common areas and private spaces, converted traditional homesteads adapted for ageing-in-place, and community-built housing using local materials and volunteer labour.

Professional Development programmes could train local coordinators and carers, creating employment opportunities whilst building capacity for quality elderly care across the country.

Policy Integration would work with the Ministry of Health and Social Services to create supportive regulations, establish quality standards, and develop funding partnerships with international development organisations.

A Phased Approach to Implementation

Success would require careful, phased implementation starting with pilot programmes in urban and rural locations, followed by policy development and eventual scale-up to regional centres. The key is building on Namibia's existing strengths: strong family ties, cultural respect for elders, a growing educational sector, and widespread mobile technology adoption.

The Path Forward

Countries worldwide are increasingly using integrated models of healthcare provision for the elderly, with community-based long-term care helping address the needs of ageing populations globally. For Namibia, the opportunity lies in creating uniquely African solutions that honour traditional values whilst embracing innovation.

By viewing elderly care not as a burden but as an opportunity for community building, cultural preservation, and intergenerational connection, Namibia can develop models that serve as examples for other African nations facing similar challenges. The goal isn't just to care for the elderly—it's to create communities where ageing is viewed as a valuable stage of life, where wisdom is preserved and shared, and where every generation contributes to the whole.

The future of elderly care in Namibia can be one where traditional Ubuntu values meet modern innovation, creating sustainable, dignified, and meaningful approaches to ageing that strengthen rather than strain community bonds.

Money to be Made in Helping Consumers: A 2025 Perspective

Twelve years ago, I wrote about consumer protection challenges in Namibia, sharing a story about protesting apartheid-era army bases near schools and drawing parallels to the struggles consumers faced with unfair business practices. Back then, I predicted that meaningful consumer protection laws would eventually arrive. Today, I'm pleased to report that while progress has been made, significant opportunities still exist for entrepreneurs to bridge the gap between consumer needs and regulatory protection.

The Legal Landscape Has Evolved

When I first encountered that dismissive company representative who laughed at the idea of consumer protection laws, little did he know how prescient my words would prove. Namibia has since developed a National Consumer Protection Policy in 2020, and consumers now have the right to accurate and clear information about products and services, with misleading advertising and deceptive practices prohibited under consumer protection legislation.

The dreaded "voetstoots" clause that left my original consumer complainant stuck with an unroadworthy vehicle has largely been curtailed. Modern consumer protection acts have almost eradicated the "voetstoots" clause, with sellers now required to list every defect before sale, with buyers acknowledging these defects in writing. This represents a fundamental shift from the "buyer beware" mentality that dominated the market in 2013.

New Consumer Rights and Protections

Today's consumers in Namibia enjoy significantly enhanced protection. The Communications Regulatory Authority of Namibia (CRAN) now actively protects consumers by enforcing compliance with relevant laws in telecommunications, broadcasting, and postal services. Courts now have the power to redraft unfair contract clauses and order companies to change one-sided terms and conditions.

This legal framework ensures that consumers receive goods that are "good quality, free of defects and reasonably suitable for the purpose for which they were required". The product must now actually do what companies claim it will do in their advertising.

Evolved Business Opportunities in Consumer Assistance

The roadworthiness testing service I proposed in 2013 has become even more relevant. While the Automobile Association still provides referrals rather than direct testing, the demand for independent pre-purchase vehicle inspections has grown exponentially with increased consumer awareness.

The "house-worthiness doctor" concept I suggested has proven prophetic. Today's property market sees increased demand for comprehensive building inspections that go beyond basic compliance certificates. Smart entrepreneurs have established businesses offering detailed structural assessments, electrical system evaluations, and plumbing inspections that help buyers avoid costly surprises.

New Digital-Age Consumer Services

The 2025 consumer landscape presents entirely new opportunities that didn't exist in 2013:

Digital Consumer Advocacy: With the rise of online marketplaces and e-commerce, consumers need assistance navigating digital rights and protections. Services that help consumers understand their rights when purchasing online, dealing with delivery issues, or seeking refunds from digital platforms are increasingly valuable.

Financial Product Navigation: As Namibia's financial sector has become more complex, consumers need guidance understanding loan terms, insurance products, and investment options. Independent financial consumer advocates who can explain complex terms and identify potential pitfalls represent a growing market opportunity.

Telecommunications Consumer Support: With CRAN's consumer protection mandate in telecommunications, there's room for services that help consumers understand their rights regarding mobile contracts, internet services, and billing disputes.

Data Protection Consultation: As data protection laws mature across Africa with enhanced regulatory sophistication and sector-specific legislation, consumers need help understanding their digital privacy rights and how to protect their personal information.

Training and Capacity Building Opportunities

My original suggestion about training institutes for artisanal workers has proven sound. Today's opportunities include:

  • Certification programs for home inspectors
  • Digital literacy training for consumer rights
  • Small business training on compliance with consumer protection laws
  • Professional development for consumer advocacy services

The Vindication

That police officer who told me to "laugh at your ass and pray for your soul" during our student protest couldn't have imagined that our generation would indeed see meaningful change. Similarly, the company representative who scoffed at consumer protection laws would find today's legal landscape quite different from his dismissive 2013 perspective.

The money from that wrongful arrest case didn't just buy an engagement ring – it symbolized justice delayed but not denied. Today's consumer protection framework represents the same principle: progress may take time, but persistence and advocacy eventually prevail.

Looking Forward

As we move through 2025, the opportunities for ethical entrepreneurs to assist consumers continue expanding. The key is identifying where legal protections exist but practical implementation support is lacking. Whether it's helping consumers navigate new digital rights, understand complex financial products, or access quality pre-purchase inspections, the market rewards those who bridge the gap between consumer needs and regulatory protection.

The laugh is indeed on those who doubted that consumer protection would ever matter in Namibia. Today's entrepreneurs who recognize and serve these evolving consumer needs will find that helping people truly can be profitable – and satisfying – work.

The author continues to advocate for consumer rights and entrepreneurship development in Namibia. That engagement ring from the wrongful arrest settlement led to many years of marriage, though life has taken different paths since then.

The Need for Debt Counselling in Namibia: A Missing Link in Consumer Credit Reform

"Credit buying is much like being drunk. The buzz happens immediately and gives you a lift.... The hangover comes the day after." - Joyce Brothers

This timeless observation by psychologist Joyce Brothers perfectly encapsulates the debt crisis facing many Namibian consumers today. As we navigate through 2025, the financial hangover from easy credit access has become a harsh reality for countless households across the country.

The Debt Crisis Reality

The statistics paint a sobering picture of consumer debt in Namibia. Many consumers are dedicating as much as 70% of their income to debt repayment, creating a vicious cycle of financial stress and limited economic mobility. Young people, in particular, are increasingly financing lifestyles they cannot afford through credit, setting themselves up for long-term financial difficulties.

This debt burden isn't just about poor financial decisions. Multiple factors contribute to consumer over-indebtedness, including income volatility, rising medical costs, legalized gambling, and a cultural shift that has gradually de-stigmatized bankruptcy and bad debts. These combined pressures have created an environment where many consumers require professional assistance to restructure their debts and regain financial stability.

NAMFISA's Consumer Credit Bill: What It Actually Contains

The Namibia Financial Institutions Supervisory Authority (NAMFISA) is currently developing a Consumer Credit Bill that represents a significant step forward in consumer protection, though it doesn't address the debt counselling gap that many consumers desperately need.

The Consumer Credit Bill seeks to safeguard and regulate borrowers, placing consumer protection at the forefront. NAMFISA aims to establish comprehensive regulation and supervision of services provided by credit providers, credit bureaus and debt collectors, ultimately ensuring a more equitable and accountable consumer credit landscape.

The bill will regulate debt collectors, who currently do not fall under NAMFISA's mandate, but will become regulated institutions under the new legislation. The bill has been undergoing public consultation and is expected to be submitted to the Minister of Finance and Public Enterprises by year-end 2025.

However, notably absent from the current Consumer Credit Bill is any provision for debt counselling services - a critical gap given the scale of consumer over-indebtedness in Namibia.

The Missing Piece: Why Debt Counselling Matters

While NAMFISA's Consumer Credit Bill will provide important regulatory oversight of credit providers and debt collectors, it doesn't address what happens when consumers become over-indebted and need professional assistance to restructure their obligations.

Currently, over-indebted consumers in Namibia have limited options, primarily the administration order system, which has significant drawbacks:

The Administration Order Problem:

  • High administrative costs that consume a large portion of disposable income
  • Infrequent distributions to creditors (typically every three months)
  • Lengthy delays, with some creditors waiting over a year for payments
  • Limited effectiveness in achieving sustainable debt resolution

What Debt Counselling Could Offer

A proper debt counselling system, as successfully implemented in South Africa, would provide over-indebted consumers with a more efficient alternative to administration orders. The benefits would include:

Efficiency in Debt Resolution: Under a debt counselling plan, 95% of monthly payments would go directly to creditors, with distribution managed by a central agency on a monthly basis. This represents a dramatic improvement in both speed and efficiency compared to the current administration order system.

Comprehensive Consumer Protection: Once a debt counsellor accepts an application, they would notify all creditors that the consumer has entered debt counselling. This would trigger important protections: the consumer cannot access any further credit until their debts are fully repaid, and all existing credit and store cards must be surrendered.

Professional Standards: Debt counsellors would need to meet specific professional criteria:

  • Be over 23 years of age
  • Have minimum two years' experience in accounting, finance, legal, para-legal, or credit fields
  • Maintain a clean credit record with no debt-related judgments
  • Complete comprehensive training covering communication skills, budgeting, and debt counselling processes

The Training and Implementation Challenge

Currently, there are no accredited debt counsellors in Namibia. Establishing this service would require:

  1. Legislative Framework: While the Consumer Credit Bill doesn't include debt counselling provisions, separate legislation would be needed to establish this service.

  2. Professional Training: A comprehensive training program covering five days of intensive instruction, including listening and communication skills, interviewing techniques, budgeting, and personal financial management.

  3. Regulatory Oversight: Government approval and support for debt counsellors to ensure consumer protection and service quality.

The Broader Consumer Protection Context

The debt counselling gap becomes more significant when viewed against the broader evolution of consumer protection in Namibia. Over the past decade, significant progress has been made in safeguarding consumer rights through the National Consumer Protection Policy of 2020, which established consumers' rights to accurate information while prohibiting misleading advertising and deceptive practices.

The elimination of unfair "voetstoots" clauses and the establishment of courts' power to redraft unfair contract terms represent important advances. However, these protections primarily address the point of sale rather than assisting consumers who have already become over-indebted.

The Economic Impact of Consumer Over-Indebtedness

Over the last five years, NAMFISA has enabled the return of over N$30 million to financial services consumers, demonstrating both the scale of consumer protection issues and the authority's commitment to addressing them. However, this reactive approach, while valuable, doesn't address the systemic issue of consumers becoming over-indebted in the first place.

With some 350 microlenders operating in Namibia as of December 2021, the potential for consumer over-indebtedness remains high without proper debt restructuring mechanisms.

A Call for Comprehensive Reform

While NAMFISA's Consumer Credit Bill represents important progress in regulating credit providers and protecting consumers at the point of credit origination, it doesn't address what happens when consumers become over-indebted despite these protections.

The introduction of professional debt counselling services would complement the Consumer Credit Bill by providing:

  • A cost-effective alternative to administration orders
  • Professional assistance for debt restructuring
  • Consumer education on financial management
  • A structured path to debt recovery

The Way Forward

For Namibia to truly address its consumer debt crisis, policymakers should consider:

  1. Expanding the Consumer Credit Bill to include debt counselling provisions, or developing separate legislation to establish this service.

  2. Professional Development programs to train qualified debt counsellors who can provide ethical, effective assistance to over-indebted consumers.

  3. Consumer Education initiatives to help consumers recognize when they need professional debt assistance and understand their options.

  4. Integration with Existing Systems to ensure debt counselling works effectively alongside the regulatory improvements in the Consumer Credit Bill.

Conclusion

Joyce Brothers' observation about the "hangover" following the "buzz" of easy credit remains painfully relevant for many Namibian consumers. While NAMFISA's Consumer Credit Bill will provide important new protections and regulatory oversight, it doesn't offer a cure for the hangover of over-indebtedness.

The absence of debt counselling provisions in the Consumer Credit Bill represents a missed opportunity to provide comprehensive consumer protection. Until Namibia establishes professional debt counselling services, over-indebted consumers will continue to rely on the costly and inefficient administration order system.

The success of debt counselling systems in other countries demonstrates that there is a viable solution to help consumers recover from over-indebtedness. The question for Namibian policymakers is whether they will seize the opportunity to provide this crucial service to consumers who desperately need it.

As the Consumer Credit Bill moves through the legislative process, there's still time to consider how debt counselling could complement the proposed regulatory framework. For the sake of the many Namibian consumers struggling with debt, this opportunity shouldn't be overlooked.

Digital Transformation in Namibia: Building an Inclusive Technology Future

In the span of just three decades, Namibia has witnessed a remarkable technological revolution. From a nation with fewer than 75,000 fixed telephone lines in the 1990s to a country where mobile phones now outnumber citizens, we stand at a pivotal moment in our digital journey. As we navigate 2025 and beyond, it's crucial to examine how our ICT policies can create meaningful benefits for all Namibians.

Progress Through Technology: A Namibian Vision

The German concept of "Vorsprung Durch Technik" – progress through technology – captures perfectly what Namibia needs to achieve. However, "Technik" encompasses more than just technology; it includes the mastery of skills and techniques. This holistic understanding should guide our approach to digital transformation.

Our ICT strategy must focus on empowering citizens with both access to technology and the skills to leverage it effectively. This means embracing:

Digital Communication Platforms: Social media networks, messaging applications, and collaborative platforms have become essential tools for civic engagement, business development, and community building.

Mobile-First Solutions: Whilst smartphones continue to proliferate, we must also harness simpler technologies like USSD services to ensure no one is left behind in our digital transformation.

Interactive Technologies: Touch screens, tablets, and emerging interface technologies offer new ways to deliver government services and information directly to citizens.



The New Face of Digital Inequality

In 2025, discrimination increasingly manifests through digital divides rather than traditional barriers alone. Citizens without access to reliable internet, digital literacy skills, or modern devices face growing disadvantages in accessing essential services, educational opportunities, and economic participation.

Our leaders must craft ICT policies that are both visionary and adaptable, capable of evolving with rapid technological change whilst ensuring equitable access across all communities.


ICT as a Human Right

Access to information and communication technologies has become as fundamental as access to clean water, housing, or education. Just as governments provide public libraries, they must now ensure digital infrastructure reaches every community.

The Universal Declaration of Human Rights affirms everyone's right to education, including technical and professional education. In our digital age, this must encompass digital literacy as a core competency alongside traditional reading, writing, and arithmetic.

Modern digital literacy includes:

  • Using computers and mobile devices for information access
  • Creating and sharing digital content
  • Participating in online collaborative platforms
  • Understanding digital citizenship and online safety
  • Leveraging technology for civic engagement

A Framework for Namibian Digital Success

Our national ICT strategy should aim to "develop comprehensive tools and systems that enable government, civil society, and the private sector to provide universal access to services and technologies, maximising quality of life for all residents."

This vision requires:

Infrastructure Investment: Expanding broadband access to rural and underserved communities, ensuring reliable electricity supply, and building resilient telecommunications networks.

Education Reform: Integrating digital literacy into primary education curricula and providing continuous learning opportunities for adults to develop technology skills.

Inclusive Design: Creating digital services that work across different devices, languages, and literacy levels, ensuring accessibility for persons with disabilities.

Innovation Ecosystem: Supporting local technology entrepreneurs, fostering digital innovation hubs, and creating an environment where Namibian solutions can address Namibian challenges.

Regulatory Framework: Developing policies that protect citizens' digital rights whilst encouraging innovation and competition in the technology sector.


From Agricultural to Knowledge Society

Namibia has the opportunity to leapfrog traditional development stages, moving directly from an agricultural economy to a knowledge-based society. This transformation requires shifting our educational focus from memorizing information to developing skills in finding, evaluating, and applying knowledge effectively.

The key is not just having access to information, but knowing how to navigate the vast digital landscape to find reliable, relevant knowledge when needed.


The Path Forward

As we advance into the digital future, Namibia's success will depend on our commitment to inclusive technological development. We must ensure that our digital transformation benefits every citizen – from rural farmers accessing weather data via mobile phones to urban entrepreneurs building technology startups.

The goal is not simply to adopt the latest technologies, but to thoughtfully integrate digital tools in ways that strengthen our communities, enhance our democracy, and create opportunities for all Namibians to thrive in the digital age.

Our ICT policies must be living documents, regularly updated to reflect technological advances while staying true to our core values of equity, inclusion, and human dignity. Only through such an approach can we truly achieve progress through technology – Vorsprung Durch Technik – for all Namibians.

Micro-Lending in Namibia: Financial Inclusion or Modern-Day Usury?


Micro-lending in Namibia has evolved into a multi-billion-dollar industry. Once seen as a solution for financial inclusion, it now walks a fine line between meeting urgent consumer needs and perpetuating a cycle of debt. As of 2025, it is time to examine the current state of the sector and consider whether stronger regulatory action is required to protect consumers.


What Is Micro-Lending?

Micro-lending refers to the provision of small loans—typically below N$100,000—to individuals, often without collateral. These loans are usually repaid over a period ranging from 30 days to 60 months. There are two primary forms:

  • Short-term (payday) loans, repayable within one month.

  • Longer-term credit agreements, repayable over several months or years.

Micro-lenders often serve those who are excluded from traditional banking services. However, this accessibility often comes at a steep cost in the form of high interest rates and additional fees.


The Legal Framework in 2025

Namibia’s micro-lending sector is currently regulated under the Microlending Regulations of 2021, enforced by the Namibia Financial Institutions Supervisory Authority (Namfisa). These regulations are part of a broader financial oversight system established under the Financial Institutions and Markets Act (FIMA), 2021.

Key legal requirements for micro-lenders include:

  • Full disclosure of the total cost of credit.

  • Limits on the fees and interest that may be charged.

  • A prohibition on roll-over loans without a reassessment of the borrower’s ability to repay.

  • A requirement to assess affordability prior to the granting of any loan.

Despite these regulations, there are concerns that loopholes and poor enforcement still allow for exploitation, especially of vulnerable consumers.


Interest Rates and Lending Practices

The Bank of Namibia’s prime lending rate currently stands at 10.5%, which means that, under existing rules, the maximum permissible annual finance charge for micro-loans should not exceed 16.8% (1.6 times the prime rate). However, this cap often excludes administrative charges, insurance premiums, and service fees.

As a result, the effective annual rate (EAR) paid by consumers on short-term loans often exceeds 60%, with some reports indicating costs upwards of 80% when all charges are accounted for. This raises serious questions about fairness and transparency in pricing.


The Problem of Over-Indebtedness

A persistent issue in the micro-lending environment is over-indebtedness. Many Namibians take multiple loans from different lenders to meet daily expenses. While licensed lenders are expected to assess a borrower’s financial situation, there is currently no centralised system to track total indebtedness.

Although Namibia has three private credit bureaus—TransUnionCompuscan, and Credit Info Namibia—not all micro-lenders report to them. The result is that a borrower may be over-committed across various institutions without any one lender being fully aware.

The idea of a National Credit Register, first proposed over a decade ago, remains under discussion. Such a system could consolidate credit data and help lenders assess risk more accurately. However, it would require strong data protection laws and independent oversight to safeguard privacy.


Technological Advances and New Risks

The rise of digital financial services has transformed micro-lending in Namibia. Mobile apps and online platforms now offer instant loans with minimal documentation. Artificial intelligence and data analytics are increasingly used to assess creditworthiness.


While this has improved efficiency and access, it has also introduced new risks:

  • Consumers often agree to complex loan terms without fully understanding the implications.

  • Data collected through mobile applications may be misused or sold without consent.

  • There is little transparency about how risk is assessed and what algorithms are used.

The Data Protection Bill, drafted in 2023, is expected to address some of these concerns. However, it has not yet been enacted, leaving a regulatory gap in digital consumer protection.


A Sector in Need of Reform

There is no question that micro-lenders play a role in financial inclusion. However, the industry is in urgent need of reform. The following actions are recommended:

  • Pass the Consumer Credit Bill to provide a dedicated legal framework for all forms of consumer borrowing.

  • Establish a National Credit Register to prevent over-lending and ensure responsible credit practices.

  • Strengthen enforcement mechanisms to ensure compliance with existing interest caps and disclosure rules.

  • Educate consumers about their rights and obligations under micro-loan agreements.

  • Protect data privacy by accelerating the implementation of data protection legislation.


Conclusion

Namibia’s micro-lending sector has become an essential—but controversial—component of the country’s financial landscape. It offers opportunity, but also carries risk. If left unchecked, it has the potential to deepen inequality and exploit the very communities it claims to serve.


The time for half-measures has passed. What is needed now is a coordinated policy response that balances access to credit with protection from exploitation. Regulatory bodies, policymakers, and civil society must act together to ensure that financial inclusion does not come at the cost of financial justice.

Innovation Needed for Home Ownership in Namibia (Revisited in 2025)

1. The Housing Gap: Still Staggering

  • The national housing backlog remains roughly 300,000 units, and 120,000 applicants have been on the NHE waiting list since 2005  .

  • Government and private delivery produce only 1,700 to 2,000 housing units per year, insufficient to close the gap  .

  • Namibia needs approximately 50,000 units annually to meet demand within 10 years and realistically address a backlog that may exceed 500,000 units  .


2. Affordability & Land Availability: The Core Crisis

  • Scarcity of serviced land is a major constraint. Local authorities often delay plot servicing, slowing down housing delivery  .

  • In Windhoek alone, over 72,000 households lack adequate homes, and informal settlements expand at nearly 6.4% annually  .

  • The NHE builds basic units costing N$70,000–200,000 by minimizing fixtures, enabling low-income applicants to enter the housing market with modest monthly repayments  .


3. New Innovations Since 2013

a. MycoHab & Mycoblocks: Mushroom‑Based Building Material

In 2024, MycoHab launched a pioneering project transforming encroacher bush into carbon-negative “mycoblocks”—mushroom-grown, environmentally friendly bricks. Using bush biomass for substrate, these blocks store CO₂ and cost less to erect. The approach is still experimental but promising, supported by the Shack Dwellers Federation and Standard Bank  .


b. Flexible Land Tenure System (FLTS)

Enacted in 2012, FLTS offers starter titles or land-hold titles that are cheaper and easier to administer within informal settlements. These tenure forms are upgradeable over time and offer greater security to residents who otherwise cannot afford full freehold ownership—helping integrate informal settlements into formal land systems  .


2025 Perspective

i. Subsidised Rental Housing

Rather than relying solely on full ownership, large employers or municipalities could revive subsidised rental housing—especially using serviced land partnerships. This earns income for the institution, reduces rental burden for employees, and avoids long waiting queues for ownership schemes.

ii. Rent-to-Buy Scheme—Modernised

Your envisioned scheme—serviced land at cost, build units under NHE, and amortize over 20 years—remains viable. However, today’s land shortages demand complementing it with FLTS rollout so that smaller parcels under starter title can be bundled into rent-to-buy offerings, reducing upfront land costs.

iii. Mixed-Income Neighbourhoods

This remains a vital principle. All new residential developments (whether built with MycoHab technology, FLTS, or under NHE) should adhere to inclusion zoning: designate quotas for ultra‑low to middle‑income units, ensuring social integration and avoiding marginalization.


5. An Integrated Strategy for 2025 and Beyond

✅ Expand FLTS and rent-to-buy

  • Use serviced land under FLTS starter titles as the base for rent-to-buy housing—keeping monthly payments below N$1,000 initially.

  • Scale the model nationwide, not just in Windhoek, to reduce regional housing disparities.

✅ Leverage sustainable building materials

  • Pilot MycoHab’s mycoblocks at scale in community-built projects, particularly for ultra-low income groups.

  • Engage beneficiaries directly in construction (e.g. brick-making) to reduce labor costs and build ownership.

✅ Prioritise serviced land delivery

  • Local authorities must accelerate plot servicing to meet ambitious targets (e.g. Windhoek needs nearly 1,816 hectares by 2025)  .

  • Introduce incentives or tax breaks for proactive land delivery to communities.

✅ Embed mixed‑income policy

  • All government and NHE developments should include ecosystem design—townhouses, flats, and single-family homes at varied price points in one neighbourhood.

✅ Support community-based housing associations

  • Empower organisations like the Shack Dwellers Federation to build co‑operative housing using these models, linking grassroots delivery with institutional financing and land tenure.

Conclusion

The structural housing challenges in Namibia—affordability, serviced land scarcity, and delivery bottlenecks—have persisted since 2013. Yet, promising solutions have emerged:

  • FLTS offers tenure security for incremental housing.

  • Mycelium‑based building blocks propose sustainable, low‑cost construction.

  • Modernised rent-to-buy schemes and mixed-income requirements can revitalise ownership access.

Combining these innovations with policy reforms—especially ramped‑up land servicing and inclusive zoning—can make radical strides toward ensuring housing as a right. The tools exist; political will and community engagement must make them real.

Unlocking Affordable Home Ownership: Implementing the Flexible Land Tenure System in Namibia

Namibia’s persistent housing backlog—estimated at over 300,000 homes—cannot be solved through conventional delivery methods alone. Land is too expensive, title deeds are too complex, and construction costs remain out of reach for the majority.

One of Namibia’s most promising, yet underutilised, innovations is the Flexible Land Tenure System (FLTS). Officially introduced by the Flexible Land Tenure Act of 2012, this system allows for simplified and affordable forms of land ownership, particularly designed for low-income earners and residents of informal settlements.


What is FLTS?

The FLTS offers two new types of land rights:

  1. Starter Title: A basic right granted to individuals or households within a block of land. It provides legal recognition, but no individual parcel boundaries.

  2. Land-Hold Title: A stronger form of ownership that allows exclusive occupation of a specific plot and the ability to sell, inherit, or mortgage the property.

These titles are easier, cheaper, and quicker to register than conventional title deeds, and they can upgrade progressively to freehold over time.



Why Implement FLTS Now?

Low-cost security of tenure

FLTS can formalise thousands of informal plots without the high costs and long delays of traditional land registration. Once households have secure tenure, they are more likely to invest in building permanent homes.

Supports home-building innovation

When paired with self-help construction, housing cooperatives, or sustainable building methods (like MycoHab’s mushroom blocks), FLTS reduces the barrier to home ownership and enables affordable rental or rent-to-buy schemes.

Scalable for rural and urban needs

From peri-urban townships to informal settlements in Windhoek, FLTS can be adapted across municipalities, offering a scalable framework for structured land development.


How to Implement FLTS: A 5-Step Action Plan

1. Identify & demarcate eligible blocks

  • Municipalities and town planners must survey informal or underdeveloped areas, grouping them into “starter blocks”.

  • Community members must be involved in mapping, enumeration, and verification.

2. Train local land offices and staff

  • Many regional offices lack the training to process FLTS titles efficiently.

  • The Ministry of Urban and Rural Development should roll out nationwide capacity-building programs to ensure smooth adoption.

3. Link FLTS with rent-to-buy housing

  • Government and developers (like NHE) should build affordable housing units on FLTS plots.

  • Occupants can enter into 5–20-year lease-to-own agreements, converting into Land-Hold Title once full payment is made.

4. Partner with community-based organisations

  • Groups like the Shack Dwellers Federation of Namibia already support incremental housing and savings schemes.

  • These organisations should be formal partners in both land identification and construction on FLTS plots.

5. Establish upgrade pathways

  • After 3–5 years of stable occupation and development, households should have a clear legal path to upgrade from Starter to Land-Hold or full Freehold Title—encouraging long-term community building and generational wealth.


Challenges to Address

  • Legislative follow-through: Although the law was passed in 2012, rollout has been slow and sporadic. Stronger political will is needed at both national and local levels.

  • Financing models: Banks are still hesitant to lend on FLTS titles. A rethink of credit frameworks, possibly backed by government or credit guarantees, is essential.

  • Corruption and land grabbing: Community oversight and transparency mechanisms are vital to ensure the land allocation process remains fair.


The Vision for 2030: Secure, Affordable, and Dignified Homes

If FLTS is implemented at scale, it can transform the housing landscape of Namibia. It offers a legal pathway out of informal settlements, boosts civic pride, and unlocks economic potential for thousands of families.

FLTS isn’t a compromise—it’s a catalyst. A new model for incremental, inclusive, and sustainable urbanisation.

Let us not wait another decade. Let’s act now.

The Power of Clear Unit Pricing: Protecting Consumers and Building Trust

Shopping should be straightforward. You see a price, you pay that price, and you leave satisfied with your purchase. Yet countless consumers find themselves facing a frustrating reality: the price on the shelf doesn't match what they're charged at checkout. This disconnect not only erodes trust but can significantly impact household budgets, especially for pensioners and families watching every cent.

When Pricing Goes Wrong: Real Consumer Experiences

Consider the experience of a pensioner shopping for fabric material. After finding fabric marked down from N$29.00 to N$19.00, they selected 10 metres, only to be charged the full price at checkout. When they questioned the discrepancy, the situation escalated to verbal abuse and even physical assault. What should have been a simple transaction became a traumatic experience that required police intervention.

In another case, a shopper at a major wholesaler carefully checked that barcodes matched shelf labels before selecting six cans of mussels at what appeared to be an excellent price. Only at checkout did they discover the register was charging nearly double the advertised amount. Fortunately, this story had a better ending—the supervisor honored the shelf price and corrected the error for future customers.

These experiences highlight a critical issue: when pricing isn't clear, consistent, or honest, everyone loses.



The Hidden Costs of Pricing Confusion

Pricing discrepancies aren't just annoying—they're expensive. For consumers, especially those on fixed incomes, every dollar matters. When shelf prices don't match checkout prices, it can:

  • Force shoppers to exceed their budgets unexpectedly
  • Create distrust that leads consumers to avoid certain retailers
  • Waste time as customers must verify every price
  • Generate stress and conflict during what should be routine transactions

For businesses, inconsistent pricing damages reputation, reduces customer loyalty, and can lead to legal complications. In an age where social media amplifies customer experiences, one pricing dispute can reach hundreds of potential customers within hours.

The Solution: Transparent Unit Pricing Standards

Clear, accurate unit pricing serves as the foundation for honest commerce. This means:

Consistent Price Matching: What's displayed on the shelf must match what's charged at checkout, every time. No exceptions, no excuses.

Regular Price Audits: Retailers should implement systems to ensure promotional prices are updated across all platforms—shelf labels, computer systems, and staff training materials.

Customer-First Policies: When discrepancies occur, businesses should default to honoring the advertised price and treating customers with respect throughout the resolution process.

Staff Training: Employees need proper training on pricing policies and customer service, ensuring they can handle discrepancies professionally without escalating tensions.

Building Consumer Protection Through Legislation

While individual businesses can implement better practices, systematic change requires legal frameworks. Consumer protection legislation should address:

  • Penalties for Misleading Pricing: Fines and sanctions for businesses that consistently charge more than advertised prices
  • Mandatory Price Accuracy: Legal requirements for price matching between displays and checkout systems
  • Consumer Rights Education: Public awareness campaigns about shopping rights and recourse options
  • Accessible Complaint Mechanisms: Clear pathways for consumers to report pricing violations

The Business Case for Honest Pricing

Smart retailers understand that transparent pricing isn't just ethically right—it's good business. Companies that consistently honor their advertised prices and handle discrepancies gracefully build:

  • Customer Loyalty: Shoppers return to businesses they trust
  • Positive Reputation: Word-of-mouth recommendations from satisfied customers
  • Reduced Conflicts: Fewer checkout disputes mean smoother operations
  • Legal Protection: Compliance with consumer protection laws prevents costly penalties

The wholesaler in our second example demonstrates this principle perfectly. By honoring the shelf price, correcting the error immediately, and maintaining helpful customer service, they turned a potential negative experience into a positive one that builds long-term loyalty.

Empowering Consumer Choice

Ultimately, consumers hold significant power through their purchasing decisions. Supporting businesses that maintain clear, honest pricing practices while avoiding those that don't sends a strong market signal. Every dollar spent is a vote for the kind of shopping experience we want to see.

However, this consumer power works best when supported by:

  • Easy access to pricing information
  • Legal protections against deceptive practices
  • Mechanisms for reporting violations
  • Community awareness of consumer rights

Moving Forward: A Call for Change

Creating a marketplace built on trust requires effort from all stakeholders. Businesses must prioritize pricing accuracy and customer respect. Legislators need to strengthen consumer protection laws. And consumers should stay informed about their rights while supporting ethical retailers.

The goal isn't just preventing pricing disputes—it's building a retail environment where shopping is pleasant, predictable, and fair for everyone involved. When prices are clear and honestly applied, everyone benefits: consumers can budget confidently, businesses can build lasting relationships, and the entire marketplace operates more efficiently.

In the end, transparent unit pricing isn't just about numbers on a shelf. It's about creating a foundation of trust that makes commerce work for everyone. And in today's competitive marketplace, that trust might just be the most valuable commodity of all.

Namibia's Digital Leap: Charting a Course for E-Governance Excellence

In an increasingly interconnected world, digital governance is no longer a luxury but a fundamental pillar of national development. For Namibia, a nation rich in potential and ambition, the journey towards comprehensive e-governance is a testament to its commitment to progress. This blog post delves into the strides Namibia has made in its digital transformation, the persistent challenges it faces, and a roadmap of actionable improvements to solidify its position as a leader in e-governance in Africa.



Namibia's E-Governance Strides: A Nation on the Move

Namibia has demonstrably embraced the digital age, recognising the transformative power of technology in public service delivery. The nation's dedication is evident in several key initiatives and achievements:

At the heart of Namibia's digital ambition lies the "Digital First Services for All" vision, encapsulated in its 2024-2026 strategic roadmap. This forward-thinking blueprint prioritises inclusivity, citizen-centricity, security, and innovation, aiming to revolutionise public services by making them universally accessible and responsive to the needs of all Namibians. The roadmap sets ambitious targets, including the transformation of top priority public services, the elimination of unnecessary paperwork in numerous government processes through NamX integrations, and the widespread issuance of eIDs to its population. This strategic direction signals a clear shift towards a more streamlined, efficient, and citizen-friendly government.


Legislative progress has been a crucial enabler of this digital evolution. The imminent implementation of the Access to Information Bill is a significant step towards greater transparency and accountability, empowering citizens with the right to access public information. Furthermore, the drafting of a free Wi-Fi bill, currently in its final stages, underscores the government's commitment to bridging the digital divide and ensuring broader internet access for its populace. These legislative frameworks are foundational to creating an environment conducive to digital growth and participation.


Recognising the paramount importance of securing its digital infrastructure, Namibia has placed a strong focus on cybersecurity. The cabinet's approval and ongoing implementation of the National Cybersecurity Strategy and awareness-raising plan are critical measures to safeguard sensitive data and protect against cyber threats. Complementing this, the formulation of a cybersecurity crime bill further strengthens the legal framework against digital malfeasance, addressing a key concern from the 2013 discussions on the need for a secure digital environment.


Namibia has also actively sought to learn from global best practices, forging partnerships with digitally advanced nations like Estonia. Participation in international e-governance conferences and collaborations with Estonian experts highlight Namibia's proactive approach to acquiring knowledge and expertise in digital governance. These partnerships are invaluable for benchmarking progress, adopting proven models, and accelerating Namibia's digital transformation journey.


Concrete examples of e-service implementation are beginning to emerge, with the Integrated Tax Administration System (ITAS) standing out as a notable success. The provision for e-filing of taxes through ITAS signifies a tangible step towards electronic government services, offering convenience and efficiency to taxpayers. Such initiatives demonstrate the practical application of e-governance principles and pave the way for broader digital service delivery.


Persistent Hurdles on the Digital Highway

Despite these commendable advancements, Namibia's digital journey is not without its challenges. Several hurdles, some of which were identified in the 2013 analysis, continue to impede the full realisation of its e-governance potential:


The digital divide remains a significant barrier, manifesting as unequal access to technology and the internet across different segments of the population, particularly between urban and rural areas. This disparity limits the ability of many citizens to participate in the digital economy and access online government services, exacerbating existing socio-economic inequalities.


Closely linked to the digital divide are infrastructure limitations. While efforts are underway to expand connectivity, the urgent need for more robust, reliable, and affordable internet access across the entire country persists. Inadequate infrastructure, including limited broadband penetration and unreliable power supply in some regions, hinders the widespread adoption and effective utilisation of e-governance platforms.


Furthermore, digital literacy is a critical factor. Even with improved access, a significant portion of the population may lack the necessary skills to navigate digital platforms and utilise e-services effectively. Ensuring that all citizens possess the fundamental digital competencies is crucial for inclusive e-governance and maximising the benefits of digital transformation.


Finally, bureaucratic inertia can slow the pace of digital transformation. While strategic roadmaps and legislative frameworks are in place, the actual transition from entrenched paper-based processes to fully digital workflows within government agencies can be a lengthy and complex undertaking. Overcoming resistance to change and fostering a culture of digital adoption within the public service are ongoing challenges.


Proposals for a More Digital Namibia: The Path Forward

To accelerate its e-governance journey and overcome existing challenges, Namibia can implement a series of concrete improvements, focusing on infrastructure, digital literacy, citizen-centric services, and the strategic adoption of emerging technologies:

Infrastructure and Accessibility:

  • Public-Private Partnerships for Broadband Expansion: The government should actively pursue and incentivise partnerships with private telecommunications companies to expand high-speed broadband infrastructure, especially in underserved rural areas. This can involve co-investment models, regulatory incentives, and streamlined permitting processes.
  • Community Wi-Fi Hotspots: Establish and support community-managed Wi-Fi hotspots in public spaces, community centres, and educational institutions, particularly in remote regions. This provides affordable or free internet access, fostering digital inclusion.
  • Subsidised Internet Access: Implement targeted programmes to subsidise internet access for low-income households and vulnerable populations, ensuring that economic barriers do not prevent citizens from accessing essential online services.

Digital Literacy and Inclusion:

  • Nationwide Digital Literacy Campaigns: Launch comprehensive national campaigns to enhance digital literacy across all age groups and demographics. These campaigns should be culturally sensitive and delivered through various channels, including community workshops, mobile training units, and online courses.
  • Integrating Digital Skills into Education: Revamp the national education curriculum to integrate essential digital skills from an early age, preparing future generations for a digitally driven economy and society.
  • Mobile Training Units: Deploy mobile training units equipped with internet access and digital devices to reach remote and rural communities, providing hands-on training and support for digital tool usage.


Citizen-Centric Services:

  • Unified Government Portal: Develop a single, intuitive, and user-friendly government portal that serves as a one-stop shop for all e-services. This portal should be accessible across multiple devices and offer a seamless user experience, reducing complexity and fragmentation.
  • Mobile Applications for Government Services: Invest in the development of secure and user-friendly mobile applications for frequently accessed government services, leveraging the high mobile penetration rates in Namibia.
  • Continuous Citizen Feedback Loops: Establish robust mechanisms for collecting and analysing citizen feedback on e-services. This iterative approach, based on user experience and satisfaction, is crucial for continuous improvement and ensuring services meet actual citizen needs.


Harnessing New Technologies:

  • Artificial Intelligence (AI) for Public Services: Explore the strategic deployment of AI to enhance public service delivery. This could include AI-powered chatbots for instant citizen support, predictive analytics for optimising resource allocation in areas like healthcare and education, and AI-driven fraud detection systems to enhance government efficiency and integrity.
  • Blockchain for Secure Digital Identity and Transparency: Investigate the potential of blockchain technology for creating secure and verifiable digital identity systems (eIDs), ensuring data integrity in critical government records (e.g., land registries, health records), and enhancing transparency in public procurement and financial transactions. The immutability and decentralised nature of blockchain can build greater trust in government processes.
  • Leveraging Open Data: Implement an open data policy that makes non-sensitive government data publicly accessible in machine-readable formats. This fosters transparency, encourages innovation by enabling third-party developers to build new applications and services, and promotes accountability.


Conclusion

Namibia's journey towards e-governance excellence is a dynamic and evolving process. While significant progress has been made in laying the groundwork for a digital future, persistent challenges related to infrastructure, digital literacy, and bureaucratic transformation require sustained attention. By strategically investing in accessible infrastructure, fostering widespread digital literacy, prioritising citizen-centric service design, and embracing cutting-edge technologies like AI and blockchain, Namibia can not only overcome these hurdles but also emerge as a beacon of digital governance in Africa. The path forward demands a collaborative effort from the government, private sector, civil society, and every citizen, united in the vision of a truly digital and inclusive Namibia where technology serves as a catalyst for prosperity and progress for all.


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