Rights of Passengers Using Road Transport in Namibia
The Namibia Consumer Protection Group (NCPG) has taken note of the continued loss of lives on our roads and wishes to propose a Passenger Charter for Road Transport in Namibia. The following core rights must be applicable to all regular services, irrespective of the distance of the service provided: • non-discriminatory transport conditions, • access to transport for disabled persons and persons with reduced mobility at no additional cost and the financial compensation for the loss or damage of their mobility equipment, • minimum rules on travel information for all passengers before and during their journey as well as general information about their rights; and • a complaint handling mechanism by carriers available to all passengers. If the distance travelled is 250 km or more (long-distance services) we propose: • passengers be given a ticket (printed or cellphone message) proving their entitlement to transport, • compensation and assistance in case of death,...